Shayna Seater
Wangaratta,VIC
Summary
I am hoping to secure employment in a challenging and rewarding role where I extend my skills and abilities. I wish to improve my communication, interpersonal and organization skills. I'm well motivated and I'm up for new experiences. I find myself an active part of any team environment but can also work independently.
Looking for part time employment.
Overview
9
9
years of professional experience
Work History
Senior Medical Receptionist
Carrier Street Clinic
12.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Organised theatre management with clinic anaesthetists
- Developed and maintained relationships with surgeon rooms
- Trained new reception staff on clinic protocols and customer service standards.
Team Member
Officeworks
Wangaratta
10.2020 - 10.2022
- Balanced daily transactions with accurate closing processes.
- Learned roles of all departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Printed, bound and laminated documents for customers.
Deli 2IC
IGA
Rutherglen
06.2016 - 10.2020
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Operated cash register to accept and process cash, check, card and mobile payments.
Education
Cert II - Hairdressing
Albury Tafe
2014
Completed Year 11
Corowa High School
2014
Skills
- Money handling
- Experience in leadership
- Customer service
- Active listening
- Friendly, positive attitude
- Computer skills
- Sanitation and safety standards
- Quick learner
- Time management
- Medical billing
- Appointment scheduling
References
Annie Farken
Work colleague
0418 269 699
Christine Holmes
Previous manager
0417674803
Timeline
Senior Medical Receptionist
Carrier Street Clinic
12.2022 - Current
Team Member
Officeworks
10.2020 - 10.2022
Deli 2IC
IGA
06.2016 - 10.2020
Cert II - Hairdressing
Albury Tafe
Completed Year 11
Corowa High School