Shayne Dawson
Melbourne
Summary
Dynamic leader and skilled in customer service. I excelled as a Assistant Customer Service Manager at Woolworths where I helped mentor a team of 60 team members to enhance productivity and customer engagement. I helped train and maintain the customer service department and helped deal with any customer complaints that came up and provided great customer service to solve any issues.
I have a technical background from my Diploma in Computing and have very strong skills computer skills from my current work and personal experience. My role required me to always be working with the computers if it was from receiving and following up on orders, creating new rosters or troubleshooting any IT issues.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
Woolworths
11.2018 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Created team member rosters for the upcoming weeks for a team of 60 team members and made sure all data was up to date.
- Reviewed submitted documents and completed investigations to check compliance and enforce recordkeeping policies.
Education
Diploma - Computing
Deakin University
Burwood, VIC01-2019
Skills
- Conflict resolution
- Schedule coordination
- Team building
- Customer engagement
- POS system operations
- Proficient in Kronos rostering software
Timeline
Assistant Customer Service Manager
Woolworths
11.2018 - Current
Diploma - Computing
Deakin University
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