Shehana Kaludewage
Baldivis,Western Australia
Summary
Proactive, customer orientated professional with over 16 years of experience flying. Speaks 2 languages, and is trained in standard safety procedures and CPR. Seeking suitable employment to expand my knowledge and learn more skills. I have excellent leadership experience and work great with a team or individually, contributing to this is a strong communication skill. I am committed to my duties and responsibilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cabin Service Supervisor / Flight Attendant
Sri Lankan Airlines Ltd
03.2016 - 08.2023
- Overall supervision of cabin / Cabin Crew team and directly responsible to Cabin Manager and Flight Crew for safety, security and customer services on board
- Handle customer complaints and ensured professional approach to problem-solving, enhancing productivity
- Deliver announcements and on occasion on behalf of Flight Deck crew.
Senior Flight Attendant
Sri Lankan Airlines Ltd
08.2009 - 03.2016
- Diffuse situations to avoid emergencies without compromising safety and comfort of passengers.
- Maintaining standard operating procedures, grooming, etiquette and overall decorum among crew.
Flight Attendant
Sri Lankan Airlines Ltd
12.2007 - 08.2009
- Ensure safety and customer satisfaction at all times
- Caring out food and beverage services while complying with food safety standards.
Trainee Travel Assistant
The Travel Club (Pvt) Ltd
10.2003 - 11.2005
- Obtained knowledge and training on both manual and computerized Airline ticketing systems.
- Obtained training on customer care and front-line services.
- All Administrative duties including client handling.
Travel Coordinator
The Travel Club (Pvt) Ltd
11.2005 - 12.2006
- Managed travel accommodation for clients, company employees including booking hotels and car rentals. Arranged group reservations and resolving travel related issues. Responsible for performance pre trip procedures, booking and preparing travel itineraries.
- Proactively participated in meeting and helped create new practices.
- Consistently achieving short- and long-term targets.
- Handled customer complaints with empathy and composure.
Education
GCE Advance Level -
St. Joseph's Girls School
Nugegoda08.2002
GCE Ordinary Level -
St. Joseph's Girls School
Nugegoda06.1999
Skills
- Quick leaner - organized
- Leadership skills
- Customer oriented
- Time management
- Attention to detail
- Cultural Awareness
- Flight safety knowledge
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
Certification
- International Competition for schools for English Language, 1998, 1999, University of New South Wales Australia, Credit pass certifications
- Diploma in Airline Ticketing, Reservation and Marketing, 2003, International Airline Ticketing Academy in Colombo Sri Lanka
- Personality Development Certification, 2015, Sri Lankan Air lines Ltd. Sri Lanka
- Leadership Training Certification, 2016, 2023, Sri Lankan Air lines Ltd .Sri Lanka
- Diploma in Leadership and Management, 2023, Lead College Pty Ltd, Cannington, Western Australia
Languages
English
Sinhala
Personal Information
- Date of Birth: 10/03/83
- Nationality: Sri Lankan
Timeline
Cabin Service Supervisor / Flight Attendant
Sri Lankan Airlines Ltd
03.2016 - 08.2023
Senior Flight Attendant
Sri Lankan Airlines Ltd
08.2009 - 03.2016
Flight Attendant
Sri Lankan Airlines Ltd
12.2007 - 08.2009
Travel Coordinator
The Travel Club (Pvt) Ltd
11.2005 - 12.2006
Trainee Travel Assistant
The Travel Club (Pvt) Ltd
10.2003 - 11.2005
GCE Advance Level -
St. Joseph's Girls School
GCE Ordinary Level -
St. Joseph's Girls School
- International Competition for schools for English Language, 1998, 1999, University of New South Wales Australia, Credit pass certifications
- Diploma in Airline Ticketing, Reservation and Marketing, 2003, International Airline Ticketing Academy in Colombo Sri Lanka
- Personality Development Certification, 2015, Sri Lankan Air lines Ltd. Sri Lanka
- Leadership Training Certification, 2016, 2023, Sri Lankan Air lines Ltd .Sri Lanka
- Diploma in Leadership and Management, 2023, Lead College Pty Ltd, Cannington, Western Australia
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