Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Shehryar Khan

Shehryar Khan

Perth,WA

Summary

I have a background in accounting and civil construction design, along with certifications in security operations. I have a diverse background that includes experience in security for 2 years before transitioning to a role as a customer service officer with the Department of Health. Additionally, I have also completed a first aid course, demonstrating my commitment to safety and well-being.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

Department Of Health
11.2022 - 11.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Communicated with clients regarding account services, statements, and balances.

Security Guard

MA Security Group
03.2020 - 11.2022
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

Advanced Diploma Of Civil Construction Design - Civil Work Designs

Unity School of Education
Perth
03.2024

Bachelor Of Accounting - Accounting

Federation University Australia
Ballarat, VIC
07.2021

Skills

  • Complaint Handling
  • Critical Thinking
  • Customer Focus
  • Team Work
  • Attention to detail
  • Microsoft (Word, Excel, Power point)
  • AutoCad
  • Smart Draw

References

  • Joey ( Security Supervisor)

0401541140

(MA security Group)


  • Samrakhasna (Team Leader)

0469 149 661

(Department of Health)

Timeline

Customer Service Officer

Department Of Health
11.2022 - 11.2023

Security Guard

MA Security Group
03.2020 - 11.2022

Advanced Diploma Of Civil Construction Design - Civil Work Designs

Unity School of Education

Bachelor Of Accounting - Accounting

Federation University Australia

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Shehryar Khan