Trudi Walker
Flinders,Nsw
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Officer
Mosaic Pty Ltd
12.2019 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Promoted company brand and unique offerings through personalized customer service.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Elevated team morale by actively participating in group activities, promoting a positive work environment conducive to excellent service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Early Childhood Educator
Illawarra Area Chil Care
01.2011 - 08.2017
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
Education
Certificate III in Early Childcare - Child Studies
Ectarc
Warrawong, NSW01.2012
High School Diploma -
Bomaderry High School
Bomaderry, NSW10.1997
Skills
- Customer Support
- Complaint Handling
- Customer Focus
- Payment Processing
- Employee Development
- Upselling
- Problem-solving abilities
- Customer Service
- Customer Relations
- Complaint resolution
- Computer Proficiency
- Active Listening
- Follow-up skills
- Product Knowledge
- Building rapport
- Team Development
- Money handling abilities
- Professional telephone demeanor
- Order Processing
- Store maintenance
Timeline
Customer Service Officer
Mosaic Pty Ltd
12.2019 - 08.2023
Early Childhood Educator
Illawarra Area Chil Care
01.2011 - 08.2017
Certificate III in Early Childcare - Child Studies
Ectarc
High School Diploma -
Bomaderry High School
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