Summary
Overview
Work History
Education
Skills
Leadership
Timeline
Generic

Shelby Heatley

Wonthaggi,Victoria

Summary

I am a highly motivated and ambitious professional with leadership proficiency and extensive customer service due to my engaging personality and flexible approach. I take pride in providing superior knowledge as I am an effective creator of positive experiences for both co-workers and customers.


I believe I am an organised, hardworking and passionate job seeker who is a dependable candidate with a positive attitude and willingness to take on added responsibilities to meet your team goals.


Overview

3
3
years of professional experience

Work History

Head Coach - Gym Instructor

F45 Wonthaggi
03.2022 - Current
  • Encouraged members to set and achieve fitness goals to develop sense of accomplishment.
  • Led exercises and physical activities to engage members and develop physical benefits
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Worked alongside co-workers to build relationships with members in a safe and inviting studio with a focus on improving health and wellbeing beyond physical movement

Server/Waitress

The Seaside Provider
10.2020 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with new and returning customers.
  • Maintained clean and organized dining areas to uphold cafe hygiene standards to ensure both employee safety and customer satisfaction.
  • Contributed to team success by completing jobs quickly and accurately, developing strong cooperative relationships with coworkers.

Server/Waitress

The Westernport Hotel
02.2021 - 02.2022
  • Cultivated warm relationships with 200-400 daily customers, accommodating to all of their needs with a can do attitude.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Wonthaggi Secondary College
Wonthaggi, VIC
12.2020

Skills

  • Relationship and community building
  • Thrives in high pressure and fast paced situations
  • Reliable and driven employee with pristine work ethic
  • Effective communicator
  • Self motivated

Leadership

Co-Captained Phillip Island Football Squad

  • Demonstrated advanced teamwork and leadership skills
  • Lead to our premiership season

Timeline

Head Coach - Gym Instructor

F45 Wonthaggi
03.2022 - Current

Server/Waitress

The Westernport Hotel
02.2021 - 02.2022

Server/Waitress

The Seaside Provider
10.2020 - 03.2022

High School Diploma -

Wonthaggi Secondary College

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Shelby Heatley