Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Shelter Mastara

Cranbourne West,VIC

Summary

Caring and empathetic support worker with over 10 years of experience providing therapeutic support for adults and children with disabilities. Competent planner, developer and implementer of complex individual program plans. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives.

Overview

8
8
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Disability Support Worker

Home At Scope
Vermont, VIC
03.2016 - Current
  • Effective communication with clients, handling conflict and resolving problems.
  • Providing confidentiality, dignity and privacy to clients at all times.
  • Consult with clients to determine their needs and priorities.
  • Demonstrated skillful communication and negotiation skills.
  • Recorded and documented clients' information in daily progress notes
  • Supported clients with mental health issues.
  • Respectful of patient’s rights as well as their cultural and religious beliefs
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Drove clients safely to social activities and appointments.
  • Adhered to company requirements for patient interactions and care standards.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Worked with medical teams, clients and families to implement effective treatment plans.

Disability Support Worker

Life Without Barriers
Cranbourne, VIC
06.2015 - 04.2022
  • Consulted with other professionals regarding the treatment of clients.
  • Performed personal care work and support with domestic tasks including cleaning, cooking, feeding and bathing
  • Participated in the creation and delivery of tailored care plans.
  • Maintained safe, clean and hazard-free home environments.
  • Gained strong communication and listening skills with culturally diverse clients.
  • Kept accurate records for client files and handled related paperwork.

Residential Skills Coach

Anglicare Victoria
Noble Park, VIC
01.2018 - 11.2018
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Education

Certificate IV in Disability -

Job Training Institute
Dandenong VIC

Diploma of Community Services (Case Management) -

Stirling Institute of Australia
Melbourne VIC
04.2022 - Current

Skills

  • Analytical and problem-solving skills
  • Time management
  • Creative thinking
  • Cultural awareness
  • Ability to work under pressure
  • Household Management
  • Client-focused care
  • Computer literate
  • Companionship and emotional support

Certification

Current First Aid Certificate Working With Children Check Medication Training Fire Training Manual Handling Certificate Drivers’ license

Affiliations

A well mannered, polite, responsible and hard working Support worker with a strong commitment to providing quality care so that clients can live with maximum dignity, comfort and independence. Shelter is friendly, patient and a great communicator with a passion to improving quality of life for those in need. She always acts with integrity and is constantly striving to be the best at whatever she does. I seek a role with a quality service provider where I can continue to help people reach their goals and lead full lives.

Timeline

Diploma of Community Services (Case Management) -

Stirling Institute of Australia
04.2022 - Current

Residential Skills Coach

Anglicare Victoria
01.2018 - 11.2018

Disability Support Worker

Home At Scope
03.2016 - Current

Disability Support Worker

Life Without Barriers
06.2015 - 04.2022

Certificate IV in Disability -

Job Training Institute

Similar Profiles

CREATE PROFILE
Shelter Mastara