Shenaya Perera
Melbourne,VIC
Summary
Final-year social work student with over 3 years’ experience as a medical receptionist. Skilled in administration, reception, and customer service, with strong organisational and communication abilities. Experienced in supporting both older adults in aged care and young people in education settings, with proven ability to build rapport, manage records, and work effectively in busy environments.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Qualitas Health & Boronia Mall Clinic
01.2022 - Current
- Managed a high-volume reception area, switchboard, and patient enquiries.
- Scheduled and coordinated appointments for allied health professionals including a physiotherapist, podiatrist, and psychologist.
- Maintained accurate patient records and supported intake processes.
- Processed billing, referrals, and correspondence, ensuring smooth clinic operations.
- Delivered outstanding customer service, resolving patient concerns with empathy and professionalism.
Student Social Worker (Final Placement)
MiCare Avondrust Lodge
Carrum Downs
07.2025 - 11.2025
- Engaged with residents in aged care, supporting wellbeing and social connection.
- Developed understanding of aged care systems, documentation, and compliance requirements.
- Built rapport with older adults from culturally and linguistically diverse backgrounds.
- Conducted research into the role of social work in aged care, contributing to quality improvement initiatives.
Student Social Worker (First Placement)
Mount Waverley Secondary College
Mount Waverley
02.2024 - 07.2024
- Supported students with emotional, academic, and behavioural challenges.
- Maintained case notes and assisted with multidisciplinary planning.
- Facilitated emotional regulation skill-building sessions and contributed to early intervention strategies.
Volunteer
Lady Ridgeway Hospital
Colombo, Sri Lanka
01.2020 - 10.2020
- Assisted hospital staff with non-clinical support tasks and patient engagement.
- Developed interpersonal skills through interaction with children and families.
- Contributed to a team-focused environment, supporting community health services.
Marketing Intern
Kingslake
Colombo, Sri Lanka
01.2019 - 01.2020
- Assisted with marketing campaigns, data entry, and client communication.
- Gained experience in business administration and professional workplace systems.
- Supported the coordination of events and promotions.
Education
Bachelor of Social Work (Honours) -
RMIT University
Melbourne01.2025
Diploma in Psychology & Counselling -
Institute of Mental Health
Colombo, Sri Lanka01.2020
Diploma in Child & Adolescent Psychology -
Institute of Mental Health
Colombo, Sri Lanka01.2020
Skills
- Reception and switchboard management
- Client assessment
- Office administration
- Documentation management
- Billing support
- Appointment scheduling
- Records management
- Proficiency in Pracsoft
- Proficiency in Medical Director
- Proficiency in Best Practice
- Microsoft Office proficiency
- Data entry accuracy
- Written and verbal communication
- Customer service and conflict resolution
- Team collaboration
- Multitasking under pressure
Volunteer Experience
Volunteer, Lady Ridgeway Hospital, Colombo, Sri Lanka, 2020, Assisted hospital staff with non-clinical support tasks and patient engagement., Developed interpersonal skills through interaction with children and families., Contributed to a team-focused environment, supporting community health services.
Compliance Checks
- Volunteer Working With Children Check (Employee WWCC in progress)
- Police Check & NDIS Screening (able to obtain as required)
- Current immunisations including flu vaccination
References
Aisha Paternotte – Social Worker 0406 655 793
Timeline
Student Social Worker (Final Placement)
MiCare Avondrust Lodge
07.2025 - 11.2025
Student Social Worker (First Placement)
Mount Waverley Secondary College
02.2024 - 07.2024
Medical Receptionist
Qualitas Health & Boronia Mall Clinic
01.2022 - Current
Volunteer
Lady Ridgeway Hospital
01.2020 - 10.2020
Marketing Intern
Kingslake
01.2019 - 01.2020
Bachelor of Social Work (Honours) -
RMIT University
Diploma in Psychology & Counselling -
Institute of Mental Health
Diploma in Child & Adolescent Psychology -
Institute of Mental Health
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