Shennoa Hardcastle
Medowie,NSW
Summary
I have 15years of work experience . I am a fully qualified hairdresser and have had multiple roles in a management position. I have managed fast food restaurants and also done front of house for 2 years at the local bakery due to shortage of work in the hairdressing industry. For the last 5 years I have been back full swing in the hairdressing community, I am looking for change and to feel more fulfilled with my career and support work has always been a dream of mine I have a kind heart and would describe myself as extremely empathetic and caring . My main contribution to any company that wishes to employ me is my ability to communicate with all types of clients and customers, my customer service I like to think I hold to A very high standard, I work well in a team environment and also work well left unattended, I have a light bubbly personality and I feel I would be a great asset to any team. Thank you very much for your time.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Hairdresser
Studio 77 Hair And Beauty
02.2022 - 05.2024
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Increased salon revenue through upselling additional services and retail product sales.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
Retail Assistant
L.M Yi & S Yi - Golden Gate Bakery
09.2018 - 05.2020
- Front of house, cashier, was able to be left unattended and trusted to lock the shop at the end of the day.
Cafe Worker
The Great Bite
01.2017 - 12.2018
- Food Preparation, Customer Service, POS Operation, General Cleanliness
Receptionist
Tax tips blacktown
05.2018 - 07.2018
- Front of house, answering phone calls, booking appointments
- Dealing with filing, myGov id
- Tax cat and tax tips portals
Manager
Lesley smith
07.2017 - 06.2018
- Manager, rosters, wages, cooking, cleaning, customer service
Cafe Worker
The Great Bite Lesley Smith
07.2017 - 01.2018
Customer Service
Hairdresser
01.2013 - 12.2014
- POS / Eftpos Operation, General Cleanliness
Hairdresser
Armin / Charlie's hair and nail
12.2013 - 05.2014
- Fully qualified hairdresser
Hairdresser
Nicole Williams
12.2009 - 09.2013
- Apprentice hairdresser, all aspects of hairdressing, finished course and because fully qualified and confident in all areas.
Apprentice Hairdresser
Hairdresser
01.2009 - 01.2013
- Customer Service, General Cleanliness
Sams Wearhouse
Sams Wearhouse
06.2006 - 09.2009
- Register, Money handling, Stock take, Unloading product, Store general duties ie; cleaning, stacking, managing shelves.
Customer Service
Sams Warehouse
01.2006 - 01.2009
- Register, Cash Handling, Stocktake, Unloading Product, Store general duties ie; cleaning, stacking, managing shelves.
Customer Service
McDonalds Taree
01.2006 - 12.2006
Mcdonalds Taree
Mcdonalds Taree
01.2006 - 03.2006
- Register, McCafe, Drive Through, Clean as you go, Money handling.
Education
NDIS Quality, Safety And You Module - Support Work
NDIS
Medowie05.2024
Senior Secondary Certificate of Education -
RCG
01.2017
Certificate III -
Hairdressing
01.2013
Skills
- Customer Service
- Pos
- Receptionist
- Retail Sales
- Cash
- Cash Handling
- Excellent Written And Verbal Communication Skills
- Marketing
- Point Of Sale
- Written And Verbal
- Goal Setting and Achievement
- Client Relationship Building
- Professionalism and Ethics
- In-depth Consultations
- Customized hair solutions
- Advanced Haircutting Techniques
- Salon Marketing Strategies
- Effective problem solving
- Client Retention Strategies
- Relationship Building
- Workspace Organization
- Social skills
- Clear Communication
- Staff Supervision
- Appointment Scheduling
- Health Code Compliance
Availability
- Mornings, Afternoons, Mornings, Afternoons, Mornings, Afternoons, Mornings, Afternoons, Mornings, Afternoons
- Monday: Mornings, Afternoons
- Tuesday: Mornings, Afternoons
- Wednesday: Mornings, Afternoons
- Thursday: Mornings, Afternoons
- Friday: Mornings, Afternoons
References
Nicole Williams, Owner / Operator, 0265526496
Certification
Certificate 3 Hairdressing
NDIS Quality, Safety and You module completion
Timeline
Senior Hairdresser
Studio 77 Hair And Beauty
02.2022 - 05.2024
Retail Assistant
L.M Yi & S Yi - Golden Gate Bakery
09.2018 - 05.2020
Receptionist
Tax tips blacktown
05.2018 - 07.2018
Manager
Lesley smith
07.2017 - 06.2018
Cafe Worker
The Great Bite Lesley Smith
07.2017 - 01.2018
Cafe Worker
The Great Bite
01.2017 - 12.2018
Hairdresser
Armin / Charlie's hair and nail
12.2013 - 05.2014
Customer Service
Hairdresser
01.2013 - 12.2014
Hairdresser
Nicole Williams
12.2009 - 09.2013
Apprentice Hairdresser
Hairdresser
01.2009 - 01.2013
Sams Wearhouse
Sams Wearhouse
06.2006 - 09.2009
Customer Service
Sams Warehouse
01.2006 - 01.2009
Customer Service
McDonalds Taree
01.2006 - 12.2006
Mcdonalds Taree
Mcdonalds Taree
01.2006 - 03.2006
NDIS Quality, Safety And You Module - Support Work
NDIS
Senior Secondary Certificate of Education -
RCG
Certificate III -
Hairdressing
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