Sherrey Olano

• Interacted with customers by phone, email, or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Edited documents to improve accuracy of language, flow, and readability.
• Enhanced customer satisfaction by efficiently provisioning products and services.
• Troubleshot issues related to service activation or product functionality, providing prompt resolutions for client satisfaction.
• Delivered outstanding service levels by addressing client inquiries promptly and accurately throughout the provisioning process.

Working in the kitchen to ensure we consider resident's health and preference when making their food.

Building a relationship with the residents whilst doing daily tasks.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Responded to and resolved customer questions and concerns.