SHERYN HEILBRONN
Bundaberg,QLD
Summary
Dedicated and resourceful professional with extensive experience in the retail sector, eager to contribute to an organization that values growth and development. Proven ability to adapt customer service skills to diverse environments, ensuring exceptional outcomes for employers and clients. Demonstrated time management capabilities through successful balancing of multiple roles while maintaining high performance standards. Committed to achieving company targets and fostering a collaborative team atmosphere, with aspirations for long-term career advancement within a supportive organization.
Overview
15
15
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
08.2024 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained compliance with health regulations and safety standards in pharmacy operations.
- Implemented improvements to workflow processes, reducing patient wait times and increasing overall service efficiency.
- Managed phone lines efficiently and addressing customer questions promptly.
- Expedited prescription refills, reducing wait times for both new prescriptions and existing orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Mentored junior cashiers to foster their professional growth within the company''s retail environment.
- Processing of customer online orders.
- Mainting and refilling of floor stock.
Store Manager
Rockwear
10.2023 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Supervisor
Rebel Sport Bundaberg
08.2021 - 10.2023
- Assisting customers in footwear & providing product information
- Organising the shop & presentation
- Maintaining cleanliness of displays
- Replenishing of stock
- End of day procedures
- EFT
- Maintaining high quality products/produce
- Managing shifts
- Customer orders & stock requests.
Shop Assistant
Beemart Enterprises, Fruit & Veg - Bundaberg
03.2012 - 01.2021
- Cleaned and organized the store
- Identified potential shoplifters and alerted management
- Opening and closing procedures, including counting the contents of the cash
- Welcomed customers and helped them locate items
- Resolved all customer complaints in a professional manner
- Consistently treated all employees and customers with respect
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills
- Unloaded customer bags into cars
- Processed credit cards, checks, gift cards and coupons.
Sales assistant
Freelance shoes – Top Ryde, Sydney
03.2011 - 10.2011
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organising tasks in assigned sales area
- Prioritised helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business
- Determined financial goals and in-season projections
- Assisted customers with preference options, such as style, colour, detail and sizing
- Performed opening and closing of store by myself, as well as being granted access to the store key.
Education
RSA Certificate -
RSG Certificate -
Skills
- Conflict resolution
- Store display optimization
- Health and safety compliance
- Experienced in performing bank reconciliations
- Professional phone etiquette
- Standard operating procedures execution
- Labeling of pharmaceuticals
- Customer issue resolution
- Order verification
- Customer service optimization
- Prescription processing
Timeline
Pharmacy Assistant
Chemist Warehouse
08.2024 - Current
Store Manager
Rockwear
10.2023 - 08.2024
Supervisor
Rebel Sport Bundaberg
08.2021 - 10.2023
Shop Assistant
Beemart Enterprises, Fruit & Veg - Bundaberg
03.2012 - 01.2021
Sales assistant
Freelance shoes – Top Ryde, Sydney
03.2011 - 10.2011
RSG Certificate -
RSA Certificate -
Referencedate
10/25/2013
Referencemessage
To Whom It May Concern,
Sheryn Heilbronn has been employed at Beemart Enterprises for the past 19 months. In this time Sheryn has been an absolute pleasure to have in the work place, showing a great deal of enthusiasm in her work, also being extremely reliable and trustworthy, whilst getting along with all co-workers. Sheryn has done a wide range of jobs including registers, cash handling, EFT, stocking shelves and cleaning duties. I would highly recommend Sheryn for any position she may wish to take up in the near future, wishing her all the best. Please don’t hesitate to give myself a call if you require any further information.
Kind regards
Sonya Beeston Manager/ Beemart ENT.
References
- Dylan Gibbens, Rebel sport, Bundaberg, QLD, 0400068178
- Sonya Beeston, Beemart Enterprises, 17 Maryborough Street, Bundaberg, QLD, 4670, 0428553203
- Kate Bartholdt, Factorie – Manager, Bundaberg, QLD, 0432 731 575