Shevanne Alles
Melbourne
Summary
I'm a 22 y/o Dynamic Cleaning Supervisor at Kiyara Cleaning Services with a proven track record in training and mentoring staff, enhancing employee engagement, and improving workflow efficiency. Expert in inventory monitoring and adept at resolving customer complaints, ensuring a seamless experience while maintaining high safety standards. Committed to fostering a proactive team environment.
Overview
1
1
year of professional experience
Work History
Cleaning Supervisor
Kiyara Cleaning Services
Melbourne
06.2024 - Current
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Communicated with maintenance team on damages to repair.
- Maintained records of completed tasks including work orders and time sheets.
- Reported damage or theft of hotel property to management.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Cleaner
Pickwick Group
Melbourne
01.2024 - 04.2024
Education
Bachelor of Information Technology - IT Network Security
Melbourne Polytechnic
Melbourne, VIC12-2025
Skills
- Training and mentoring
- Staff scheduling
- Inventory monitoring
- Complaints handling
- Process improvement
- Problem identification
- Safety Equipment
References
Ruwin Kodagoda - 0450 984 429
Malik Fernando - 0466629528
Timeline
Cleaning Supervisor
Kiyara Cleaning Services
06.2024 - Current
Cleaner
Pickwick Group
01.2024 - 04.2024
Bachelor of Information Technology - IT Network Security
Melbourne Polytechnic
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