SHIELA LYSINA
HARRISON
Summary
Results-driven professional with extensive experience in managing complex customer cases. Known for delivering timely updates and collaborating with law enforcement to enhance security measures. Ready to leverage analytical skills and customer-centric approach to drive impactful results.
Overview
7
7
years of professional experience
Work History
Complex Customer Service Specialist
Telstra
Sydney
02.2022 - Current
Back of House - Unwelcome Calls Team (current)
Managed scam, spoofing, and malicious call cases
Conducted investigations including call tracing and reporting
Provided information to law enforcement liaison where required
Delivered customer case updates while maintaining privacy and safety
Front of House - Customer Account Protection Team
Handled compromised account reports
Verified customer identity and reset account access
Applied security measures to protect accounts
Identified and escalated fraud cases
Housekeeping
Chris O'Brien Lifehouse
Camperdown
04.2019 - 02.2022
Executed thorough cleaning and sanitation of assigned areas to uphold health standards
Organized and maintained patient rooms and facilities to ensure a safe and welcoming environment
Education
Bachelor of Science - Hospitality And Tourism Management
University of Santo Tomas
Manila, Philippines03-2014
Skills
- Fraud prevention
- Call verification
- Account security measures
- Data reporting
- Customer management
- Attention to detail
- Communication skills
- Customer service strategies
Timeline
Complex Customer Service Specialist
Telstra
02.2022 - Current
Housekeeping
Chris O'Brien Lifehouse
04.2019 - 02.2022
Bachelor of Science - Hospitality And Tourism Management
University of Santo Tomas