Shonam Chand
3/4a Ithaca Rd, Elizabeth Bay, Sydney
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Casual Sales Assistant
Pandora QVB
10.2023 - 01.2024
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Personal Banker/Lending Officer
BSP Financial Group Limited
08.2018 - 09.2022
- Consulting with managers about credit policies, credit lines, standards, and procedures.
- Advising clients on suitable loan and credit options.
- Obtaining and assessing financial information, including financial statements and credit histories.
- Interviewing clients and assisting them with the completion of loan applications.
- Working closely with the underwriting department to determine conditions for loan approval.
- Supporting clients in the opening of accounts;
- Manage the customer’s day to day queries related to their respective personal account;
- Understanding customer’s requirements concerning any new or existing product offered by the banking or financial institution;
- Introducing and marketing new products to the customer base, including the explanation of benefits;
- Overall management of customer’s accounts;
- Strive to create a new customer database by
Finance/Payroll & Accounts Officer
Shop N Save Fiji
05.2018 - 08.2018
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
- Conducted financial analysis to identify potential areas of improvement and cost savings.
- Performed budgeting, forecasting, and variance analysis on a monthly basis.
- Developed and maintained detailed financial models for long-term strategic planning purposes.
- Prepared quarterly reports on the company's financial performance against budgets and forecasts.
Education
Bachelor of Arts - Accounting & Public Administration And Management
University of The South Pacific
Suva ,FijiMBA - Accounting
Universal Business School Sydney
Sydney, NSWSkills
undefined
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Supervised team of 6 staff members.
- Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 100%.
- Frequently set up staff training materials that increased the effectiveness of the customer service department by 20%.
- Closed a 1 million dollar deal in 2019 and attained to be the best customer service officer in my department, exceeding my sales quota.
- Resolved an average of 50 inquiries per day.
- Consistently met performance milestones in speed, accuracy, and volume
Timeline
Casual Sales Assistant
Pandora QVB
10.2023 - 01.2024
Personal Banker/Lending Officer
BSP Financial Group Limited
08.2018 - 09.2022
Finance/Payroll & Accounts Officer
Shop N Save Fiji
05.2018 - 08.2018
Bachelor of Arts - Accounting & Public Administration And Management
University of The South Pacific
MBA - Accounting
Universal Business School Sydney