Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shonam Chand

3/4a Ithaca Rd, Elizabeth Bay, Sydney

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Casual Sales Assistant

Pandora QVB
10.2023 - 01.2024
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Personal Banker/Lending Officer

BSP Financial Group Limited
08.2018 - 09.2022
  • Consulting with managers about credit policies, credit lines, standards, and procedures.
  • Advising clients on suitable loan and credit options.
  • Obtaining and assessing financial information, including financial statements and credit histories.
  • Interviewing clients and assisting them with the completion of loan applications.
  • Working closely with the underwriting department to determine conditions for loan approval.
  • Supporting clients in the opening of accounts;
  • Manage the customer’s day to day queries related to their respective personal account;
  • Understanding customer’s requirements concerning any new or existing product offered by the banking or financial institution;
  • Introducing and marketing new products to the customer base, including the explanation of benefits;
  • Overall management of customer’s accounts;
  • Strive to create a new customer database by

Finance/Payroll & Accounts Officer

Shop N Save Fiji
05.2018 - 08.2018
  • Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
  • Conducted financial analysis to identify potential areas of improvement and cost savings.
  • Performed budgeting, forecasting, and variance analysis on a monthly basis.
  • Developed and maintained detailed financial models for long-term strategic planning purposes.
  • Prepared quarterly reports on the company's financial performance against budgets and forecasts.

Education

Bachelor of Arts - Accounting & Public Administration And Management

University of The South Pacific
Suva ,Fiji

MBA - Accounting

Universal Business School Sydney
Sydney, NSW

Skills

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Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Supervised team of 6 staff members.
  • Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 100%.
  • Frequently set up staff training materials that increased the effectiveness of the customer service department by 20%.
  • Closed a 1 million dollar deal in 2019 and attained to be the best customer service officer in my department, exceeding my sales quota.
  • Resolved an average of 50 inquiries per day.
  • Consistently met performance milestones in speed, accuracy, and volume

Timeline

Casual Sales Assistant

Pandora QVB
10.2023 - 01.2024

Personal Banker/Lending Officer

BSP Financial Group Limited
08.2018 - 09.2022

Finance/Payroll & Accounts Officer

Shop N Save Fiji
05.2018 - 08.2018

Bachelor of Arts - Accounting & Public Administration And Management

University of The South Pacific

MBA - Accounting

Universal Business School Sydney

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Shonam Chand