Shova Ghimire
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Lounge Runner
Accor
Melbourne Airport, VIC
11.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Customer Service Agent
Pullman Hotel
Victoria
03.2018 - 10.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contacted customers to return routine and general calls promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
Primary Teacher
Rivera International Academy
Kathmandu, Nepal
01.2014 - 02.2018
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Maintained classroom through discipline, order and personal interactions.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Designed daily lesson plans customized to student needs.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
- Administered various reading tests and determined student reading levels based on assessment findings.
Education
Graduate Diploma/ Currently Studying - Graduate Diploma in Early Childhood Education
Victoria University
Melbourne, VIC02.2023
Master of Arts - Master of Educational Leadership And Management
Latrobe University
Bundoora, VIC12.2019
Master of Arts - English Literature And Theories
Institute of Advanced Com, Edu And Research
Pokhara University05.2017
Bachelor of Arts - Mass Communication
St. Lawerence
Kathmandu07.2012
Skills
- Cultural Awareness
- Planning and Coordination
- Organization and Time Management
- Critical Thinking
- Reporting and Analyzing
Timeline
Lounge Runner
Accor
11.2022 - Current
Customer Service Agent
Pullman Hotel
03.2018 - 10.2022
Primary Teacher
Rivera International Academy
01.2014 - 02.2018
Graduate Diploma/ Currently Studying - Graduate Diploma in Early Childhood Education
Victoria University
Master of Arts - Master of Educational Leadership And Management
Latrobe University
Master of Arts - English Literature And Theories
Institute of Advanced Com, Edu And Research
Bachelor of Arts - Mass Communication
St. Lawerence