Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Referees
Languages
Timeline
Generic

Shreya Dass

Wollert,VIC

Summary

Customer Service Representative bringing well developed skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty and harness support of customers.

Overview

2
2
years of professional experience

Work History

Customer Service Team Member

KFC
02.2022 - Current
  • Proficiently addressed customer service requirements, excelling in food packaging, handling, and the implementation of effective sales techniques.
  • Cultivated and honed efficient customer communication skills, consistently delivering coherent and friendly service.
  • Manned registers, adeptly addressing customer inquiries with a focus on providing valuable support and guidance.
  • Thrived in a high-pressure, fast-paced environment, ensuring both precision and error minimization.
  • Adhered rigorously to food packaging instructions and upheld impeccable adherence to restaurant serving guidelines and HACCP standards.
  • Exhibited exacting standards of cleanliness, sanitation, and equipment handling, meticulously aligning with the company's stringent cleaning protocols to ensure the highest degree of safety.

Volunteer

Whittlesea Community Connections
10.2022 - 10.2022
  • Facilitated a Whittlesea Youth Workshop aimed at soliciting opinions and ideas from local youth to enhance the visibility of sports and recreational activities within the community.
  • Spearheaded discussions on strategies to promote inclusivity in sports, considering diverse viewpoints of young individuals, and emphasizing key factors such as accessibility, cost, location, and activities that accommodate various cultures, religions, and genders.
  • Leveraged the opportunity to engage with the community and gain a comprehensive understanding of the multifaceted aspects surrounding youth participation in sporting activities.
  • Collaborated on the formulation of steps and initiatives to improve the overall well-being of individuals and groups in our local area through enhanced access to sports and recreational facilities.
  • Orchestrated and led productive discussions during the Whittlesea Youth Workshop, fostering an environment where youth were encouraged to share their insights and suggestions for boosting community engagement in sports and recreational activities.

Education

Victorian Certificate of Education -

Edgars Creek Secondary College
Melbourne, VIC
11.2023

Skills

  • Leadership
  • Thriving in High-Stress Environments
  • Service Standard Compliance
  • Sales and Upselling
  • Store Maintenance
  • Customer Inquiries
  • Cash Handling
  • Team Collaboration

Accomplishments

  • Member of Year 12 Representative Committee at Edgars Creek Secondary College
  • Excellence in English
  • Excellence in Psychology
  • Principal's Encouragement Award

Professional Referees

Caitlan Huynh - Assistant Restaurant Manager, KFC

Mobile: 0401819011


Saileshni Deo - Edgars Creek Secondary College

Mobile: ‭0416 308 274‬


Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Urdu
Full Professional
Punjabi
Professional Working

Timeline

Volunteer

Whittlesea Community Connections
10.2022 - 10.2022

Customer Service Team Member

KFC
02.2022 - Current

Victorian Certificate of Education -

Edgars Creek Secondary College
Shreya Dass