Shreya Dass
Wollert,VIC
Summary
Customer Service Representative bringing well developed skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty and harness support of customers.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
KFC
02.2022 - Current
- Proficiently addressed customer service requirements, excelling in food packaging, handling, and the implementation of effective sales techniques.
- Cultivated and honed efficient customer communication skills, consistently delivering coherent and friendly service.
- Manned registers, adeptly addressing customer inquiries with a focus on providing valuable support and guidance.
- Thrived in a high-pressure, fast-paced environment, ensuring both precision and error minimization.
- Adhered rigorously to food packaging instructions and upheld impeccable adherence to restaurant serving guidelines and HACCP standards.
- Exhibited exacting standards of cleanliness, sanitation, and equipment handling, meticulously aligning with the company's stringent cleaning protocols to ensure the highest degree of safety.
Volunteer
Whittlesea Community Connections
10.2022 - 10.2022
- Facilitated a Whittlesea Youth Workshop aimed at soliciting opinions and ideas from local youth to enhance the visibility of sports and recreational activities within the community.
- Spearheaded discussions on strategies to promote inclusivity in sports, considering diverse viewpoints of young individuals, and emphasizing key factors such as accessibility, cost, location, and activities that accommodate various cultures, religions, and genders.
- Leveraged the opportunity to engage with the community and gain a comprehensive understanding of the multifaceted aspects surrounding youth participation in sporting activities.
- Collaborated on the formulation of steps and initiatives to improve the overall well-being of individuals and groups in our local area through enhanced access to sports and recreational facilities.
- Orchestrated and led productive discussions during the Whittlesea Youth Workshop, fostering an environment where youth were encouraged to share their insights and suggestions for boosting community engagement in sports and recreational activities.
Education
Victorian Certificate of Education -
Edgars Creek Secondary College
Melbourne, VIC11.2023
Skills
- Leadership
- Thriving in High-Stress Environments
- Service Standard Compliance
- Sales and Upselling
- Store Maintenance
- Customer Inquiries
- Cash Handling
- Team Collaboration
Accomplishments
- Member of Year 12 Representative Committee at Edgars Creek Secondary College
- Excellence in English
- Excellence in Psychology
- Principal's Encouragement Award
Professional Referees
Caitlan Huynh - Assistant Restaurant Manager, KFC
Mobile: 0401819011
Saileshni Deo - Edgars Creek Secondary College
Mobile: 0416 308 274
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Urdu
Full Professional
Punjabi
Professional Working
Timeline
Volunteer
Whittlesea Community Connections
10.2022 - 10.2022
Customer Service Team Member
KFC
02.2022 - Current
Victorian Certificate of Education -
Edgars Creek Secondary College
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