Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Shubhang Magotra

Heathridge,WA

Summary

Reliable and detail-oriented professional with a solid foundation in food services, dedicated to elevating customer experiences and fostering loyalty. Known for exceptional communication and interpersonal skills, consistently exceeding expectations to enhance both customer satisfaction and business operations. Always eager to learn more and upskill, bringing a passionate approach to the world of food and beverages, and constantly seeking new ways to innovate and excel.

Overview

2
2
years of post-secondary education

Work History

Cafe Supervisor

Thirdwave Coffee Roasters
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere
  • Implemented staff training initiatives that improved service quality and increased team morale.
  • Reduced customer waiting time by 20% during rush hours
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service
  • Managed financial transactions accurately, maintaining detailed records for accounting purposes.

Team member

Reliance Smart - Grocery Store
  • Handled customer inquiries, billing, questions, payments, and other service requests
  • Following Merchandise basics and promotions with snacks & confectionary, chillers, newsagency areas and etc.
  • Monitored product quality on shelves daily, removing expired or damaged items for proper disposal or return to suppliers when applicable.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and reducing labor costs.
  • Ensured basic store sanitation to keep environment clean and presentable

Kitchen Staff Member

DYU Art Cafe
  • Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
  • Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
  • Promoted safe work environment by adhering to strict health and safety guidelines during all tasks performed in kitchen.
  • Carried out day-to-day duties accurately and efficiently
  • Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
  • Worked flexible hours; night, weekend, and holiday shifts

Education

Master of Business Analytics -

Edith Cowan University
Joondalup, WA
05.2022 - 05.2024

Skills

Customer Service

Work Planning and Prioritization

Sales Tracking Financial Statement Review

Shift Scheduling

Cash Handling

Retail Operations Inventory Control

Mathematical Calculation and Reasoning

Activities

  • Event Head of many Inter College Events.
  • Actively participated in the college activities.
  • Active member of an NGO that supports the underprivileged kids.

Timeline

Master of Business Analytics -

Edith Cowan University
05.2022 - 05.2024

Cafe Supervisor

Thirdwave Coffee Roasters

Team member

Reliance Smart - Grocery Store

Kitchen Staff Member

DYU Art Cafe

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Shubhang Magotra