Shweta Sawarkar
Parramatta,NSW
Summary
Dynamic professional with a proven track record at Belgravia Health & Leisure Centre, enhancing customer satisfaction and resolving inquiries with a positive outlook. Excelled in complaint handling and CRM software, contributing to departmental targets by leveraging strategic sales knowledge and exceptional problem-solving abilities. Demonstrated expertise in fostering brand awareness and uncovering new business opportunities through effective communication and market research.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Belgravia Health & Leisure Centre
2022.11 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Exhibited high energy and professionalism when dealing with clients and staff.
Brand Ambassador
Mashwork
2022.04 - 2024.03
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Communicated product information with confidence and educated consumers about company.
Gurukrupa Developers
Business Development Advisers
2019.03 - 2022.01
- Contributed to researching market trends, customer demands and preferences, and competitor activities in order to uncover new business opportunities.
- Performed to find potential customers and generate leads by networking, cold calling, and emails.
- Participated in clearly and concisely conveying insights and suggestions to senior management and other stakeholders.
Education
MBA -
University of Sydney
Sydney, NSW12.2025
Skills
- Customer Support
- Complaint Handling
- Customer Focus
- CRM Software
- Records Maintenance
- Payment Processing
- Consultative Sales
- Microsoft Excel
- Strategic sales knowledge
- POS systems expert
- Dispute Resolution
- Active Listening
- Problem-solving abilities
Certification
- FIRST AID
- CPR
- MS EXCEL
- CBC - Certified Business Consultant
Languages
English
Full Professional
Timeline
Customer Service Officer
Belgravia Health & Leisure Centre
2022.11 - Current
Brand Ambassador
Mashwork
2022.04 - 2024.03
Gurukrupa Developers
Business Development Advisers
2019.03 - 2022.01
MBA -
University of Sydney
- FIRST AID
- CPR
- MS EXCEL
- CBC - Certified Business Consultant
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