Sia Barakitis
Lurnea
Summary
Reliable and safety-focused Traffic Controller with experience managing vehicle and pedestrian traffic in construction, roadwork, and event environments. Skilled in setting up traffic control devices, following traffic management plans, and communicating effectively with team members and the public. Committed to maintaining a safe and efficient worksite while complying with all workplace health and safety regulations.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Traffic Controller
ETM Traffic Services
06.2025 - Current
- Managed vehicle and pedestrian traffic in construction, roadwork, and event environments to ensure safety and compliance. Set up traffic control devices and followed traffic management plans to facilitate smooth traffic flow while effectively communicating with team members and the public. Maintained safe and efficient worksites by adhering to workplace health and safety regulations.
Traffic Controller
Platinum Traffic
07.2019 - 01.2025
- Directed traffic flow to ensure safe vehicle movement.
- Monitored site conditions for safety compliance and hazards.
- Coordinated with team members to establish effective traffic management strategies.
- Utilized communication devices to relay instructions and updates.
- Set up traffic control devices and signage according to regulations.
- Responded promptly to incidents and emergencies on-site.
- Reported daily operations and any safety concerns to management.
- Managed setup and removal of temporary traffic control equipment and signs.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Directed pedestrians across busy streets and around construction sites.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Wore protective and reflective gear regularly.
- Informed drivers of detour routes through construction sites.
- Directed pedestrians across busy street, remaining attentive to traffic and light changes.
- Warned drivers and pedestrians of hazards using signs, flags, lanterns and hand signals.
- Escorted pedestrians across streets while safely monitoring and stopping traffic.
- Monitored traffic flow to ensure student safety while crossing.
- Guided traffic at street and railroad crossings, school zones and construction sites.
- Held up traffic flow to help students, guardians and pedestrians easily cross street.
Customer Service Agent
Swissport
Mascot
04.2000 - 11.2018
- Assisted customers with inquiries and provided accurate information on services.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Coordinated baggage handling processes to ensure timely delivery for passengers.
- Managed check-in procedures, verifying passenger documentation and flight details.
- Collaborated with team members to improve customer service protocols and workflows.
- Trained new staff on customer service best practices and operational procedures.
- Monitored service quality to uphold Swissport's standards of excellence in customer care.
- Utilized ticketing systems to process reservations and modifications for travelers effectively.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Ensured compliance with applicable laws when dealing with customers.
Education
Some College (No Degree) - Tourism And Travel Management
George St College
Liverpool, NSWSkills
- Traffic management
- Safety compliance
- Signage setup
- Incident response
- Communication equipment
- Vehicle control
- Reliable and punctual
- Problem solving under pressure
- Stop/slow bat operation
- Worksite safety and hazard awareness
- Teamwork and collaboration
- Strong communication skills
Certification
- TCWT card & White card -Licences to work
- Driver's Licence
- Certificate 111 Travel & Tourism
- Certificate 11 in Retail
- Certificate 11 Hairdressing
- Hair extensions Methods
- Certificate 11 Office Training
Timeline
Traffic Controller
ETM Traffic Services
06.2025 - Current
Traffic Controller
Platinum Traffic
07.2019 - 01.2025
Customer Service Agent
Swissport
04.2000 - 11.2018
Some College (No Degree) - Tourism And Travel Management
George St College