Sienna Comerford

• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
• Increased salon revenue by upselling additional services and retail products to clients.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.

• Managed day-to-day business operations, such as administrative tasks, bookkeeping, reception tasks, managing and confirming bookings, phone calls, social media and marketing tasks.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Interacted well with customers to build connections and nurture relationships.
• Trained and motivated employees to perform daily business functions.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed financial aspects of the business, including budgeting, financial reporting, tax preparation, bookkeeping and payroll.
• Assisted in recruiting, hiring and training of team members.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
• Packing and dispatching online orders.

Certificate iv in Marketing and Communication.

Studying online, self paced study.

Diploma in beauty therapy

I am qualified in:

• Massage
• Facial treatments
• Face and body waxing
• Tinting services
• Eyelash extensions
• Manicures and pedicures
• Eyelash lifting
• Intimate waxing
• Clean work environments and sanitization
• Manage client bookings
• How to use a POS system software
• Check out clients and rebook clients