Siliya Acharya
Darwin,NT
Summary
Well-organized professional equipped with varied experiences in administrative roles. Experience in delivering customer service and administrative excellence, including clerical support and public interaction. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Customer Account Advisor
Hillside Australia New Media Pty. Ltd (bet365)
02.2023 - Current
- Improved customer satisfaction by addressing and resolving account issues promptly and professionally.
- Collaborated with cross-functional teams to identify areas for process improvement within the customer accounts department.
- Managed high-volume accounts, ensuring accurate billing and prompt payment collection.
- Kept up-to-date on industry trends and changes in regulations, allowing for informed discussions with clients regarding potential impacts on their accounts.
- Established and built relationships by educating customers about value of company products and services.
- Participated in continuous professional development opportunities, staying current with best practices and trends in customer account management.
- Performed various ad-hoc task as request by the management team that generally involves data entry, record keeping and using of various MS suite of products and other software/applications.
Customer Service Officer
CG Group
05.2021 - 11.2022
- Administering customer service surveys, collecting, and analyzing data to identify areas of improvement.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Finance Customer Officer
Nepal Technical Assistance Group (NTAG)
01.2020 - 01.2021
- Prepared data entry in the accounting system and prepared the receipt/voucher for record keeping & documentation.
- Provided assistance with budgeting, forecasting, and cash flow management.
- Successfully worked with diverse group of people from national and internationals organizations like USAID, AusAID, MI, Nepal Government and others.
- Developed and implemented an efficient filing system to track and store documents, resulting in improved organization and retrieval of documents.
- Managed high call volume while maintaining a professional and empathetic demeanor.
Education
BBA - Business And Finance
London Metropolitan University
2021
High School Diploma -
St Marys School
2016
Skills
- Strong communication skills to interact with clients and colleagues
- Excellent customer service and problem-solving skills
- Proficient in using software and technology for administrative tasks
- Strong organizational skills and attention to detail
- Ability to work well under pressure
- Strong data entry and record keeping skills
- Proven ability to handle sensitive information
- Experience in team collaboration and goal achievement
- Committed to continuous learning and professional development
References
- Keshavraj Shivakumar, Team Leader Bet365,keshavraj.shivakumar@bet365.com, 0415863862
- Siddhartha Gurung, Senior Design Engineer, City of Darwin, siddhartha.gurung@darwin.nt.gov.au, 0416 147 437
More references available on request.
Timeline
Customer Account Advisor
Hillside Australia New Media Pty. Ltd (bet365)
02.2023 - Current
Customer Service Officer
CG Group
05.2021 - 11.2022
Finance Customer Officer
Nepal Technical Assistance Group (NTAG)
01.2020 - 01.2021
BBA - Business And Finance
London Metropolitan University
High School Diploma -
St Marys School
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