Simon Srbovski
Main Beach,QLD
Summary
Professional administrative expert known for high standards and commitment to achieving results. Extensive experience in streamlining processes and optimizing office procedures to enhance productivity. Strong focus on team collaboration and adaptability, ensuring seamless operations and effective problem-solving. Recognized for organizational and communication skills, essential for supporting dynamic office environments.
Experienced with administrative operations, ensuring efficient and effective office management. Utilizes strong organizational and multitasking abilities to support executive teams and streamline processes. Knowledge of best practices in administrative services to enhance productivity and operational efficiency.
Overview
11
11
years of professional experience
Work History
Administration Officer
DJAG Rockhampton Magistrates court
05.2025 - 06.2025
- Working within a team to securely destroy/re-file archived documentation based on archiving policy and procedures as well as digitisation of current documentation.
- Adhere to privacy and security procedures while processing the destruction/re-filing of sensitive documentation.
- Liaise with management regarding timeframes and progress of the operation.
- Liaise with stakeholders regarding physical removal and logistics of destruction bins.
- Data entry of physical documentation to digital format for court use and archival purposes.
- 1 month contract
AO2 Administrative Officer
QCS Capricornia Correction Centre
04.2023 - 11.2024
- Provide administrative functions and confidential administrative support for the centre including, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings.
- Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence.
- Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers and computers.
- Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency.
- Manage mail and mail register.
- Undertake procurement activities to ensure centre resources are adequate including stationery and miscellaneous office supplies.
- Process human resources paperwork including the processing and record keeping of timesheets, leave forms and payroll documentation.
- Perform opening and closing procedure.
- Conduct banking as required.
- Maintain filing and recording system ensuring the confidentiality of all documentation handled.
- Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies.
- Ensure records and data for the Integrated Offender Management system (IOMs) are accurate and current.
- Undertake archiving of files and records in accordance with legislative requirements.
Team Leader Citizen Services
Serco ASPAC
Ballarat Central
03.2019 - 10.2020
- Managing a team of up to 17 members as well as managing all staff across the site on day to day ad hoc requirements liaising with other Team Leaders and Management where required.
- Motivating, leading and developing a high performing team to successfully deliver excellent service and results to the Client.
- Obtaining profitable results for the contract through service provision, developing direct reports, motivation, coaching, skills development, product knowledge development and staff retention.
- Manage, supervise and coordinate the activities of the team.
- Meet performance goals, targets and KPI’s for speed efficiency and quality.
- Recording, analysing and reporting on team performance against defined performance levels.
- Coordinate results for reward, bonus and incentive schemes for the team as applicable
- Reviewing staff performance, determine training and development needs and work with Learning and Development on training sessions and outcomes.
- Managing workload distribution, adherence and attendance of staff, escalations as required, employee life-cycle (engagement, Reducing turnover, performance management etc…).
- Identifying health, safety and environmental hazards and understanding the appropriate actions undertaken when identified.
Rostering Officer
Serco ASPAC
Barton
07.2018 - 03.2019
- Sourcing staff for the Safe and efficient Operation of Immigration Detention centres and Additional Point of Detention facilities nationally.
- Assisting DSO’s (Detainee Support Officer) with any rostering enquiries, issues, updates and escalations that might occur with their rostered shifts and availabilities.
- Managing Deadlines with priority workloads that can change daily and working within the team to produce efficient and excellent results based on these changes.
- Liaising with Immigration Detention Centre management staff to ensure a high level of service is delivered while following SERCO Procedures and best business practice.
Customer Compliance Officer (APS4)
Department of Human Services
Queanbeyan
01.2017 - 03.2017
- Help, Support and encourage customers with the use of self-managed Online Compliance services
- Assessing customer’s needs, fees, payments, entitlements and obligations
- Help customers with intensive needs within the Earned Income Intervention process.
- Having a high attention to detail by ensuring information, debt results and payments are accurate and providing the correct information to customers
- Data inputting & analysis regarding payslips, bank statements and other employment documentation relating to wages and tax details.
- Responding to urgent and priority tasks within deadlines
- Working with highly confidential work
- Dealing with sensitive vulnerable & distressed customers
- Referring customers to other appropriate services inside and outside the department based on individual needs
- Compliance Queanbeyan, Compliance Risk Branch | Customer Compliance Division
Customer Service Officer (APS3)
Department of Human Services
Queanbeyan
11.2014 - 01.2017
- Assessing customer’s needs, fees, payments, entitlements and obligations
- Help, Support and encourage customers with the use of self-managed services
- Referring customers to other appropriate services inside and outside the department based on individual needs
- Help customers with intensive needs across multiple services
- Answer customer enquiries about eligibility, participation and ongoing access to payments and services fast and efficiently
- Having a high attention to detail by ensuring information and payments are accurate and providing the correct information to customers
- Dealing with sensitive vulnerable & distressed customers
- Working with highly confidential work
- Data inputting & analysis
- Responding to urgent and priority tasks within deadlines
Education
Bulli High School
12-2002
Certificate I - Japanese Language
Reid CIT
11-2006
Higher School Certificate -
Bulli High School
12-2002
Skills
- Office administration
- Scheduling and calendar management
- Document management
- Meeting facilitation
- Records management
- Teamwork and collaboration
- Problem-solving
- Interpersonal skills
- Conflict resolution
- Administrative support
- Analytical skills
Timeline
Administration Officer
DJAG Rockhampton Magistrates court
05.2025 - 06.2025
AO2 Administrative Officer
QCS Capricornia Correction Centre
04.2023 - 11.2024
Team Leader Citizen Services
Serco ASPAC
03.2019 - 10.2020
Rostering Officer
Serco ASPAC
07.2018 - 03.2019
Customer Compliance Officer (APS4)
Department of Human Services
01.2017 - 03.2017
Customer Service Officer (APS3)
Department of Human Services
11.2014 - 01.2017
Bulli High School
Certificate I - Japanese Language
Reid CIT
Higher School Certificate -
Bulli High School