Simona Mrackova
Perth,WA
Summary
Dynamic Medical Receptionist with proven expertise at Pier Street Medical, excelling in patient scheduling and delivering exceptional customer service. Adept at managing referrals and maintaining accurate electronic documentation, I foster effective communication and collaboration within healthcare teams, ensuring seamless patient experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Pier street Medical
Perth, WA
09.2023 - Current
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Processed referrals for specialist care when requested by physicians or patients.
Medical Receptionist
Third avenue surgery
Perth, WA
09.2018 - 09.2023
- Processed referrals for specialist care requested by physicians or patients.
- Scheduled patient appointments, verifying accuracy of times with providers.
- Maintained office supply inventory, ordering items and stocking shelves as needed.
- Answered calls from patients and medical offices, addressing inquiries promptly.
- Executed data entry tasks related to billing and collections procedures,working with Best Practice
- Assisted with filing medical records, ensuring accurate electronic documentation.
- Prepared new patient charts, confirming completion of all necessary forms.
- Greeted and checked in patients, updating information in computer system.
Education
Diploma of Nursing - Pediatric Nursing
School of Nursing
Czech Republic06-1991
Skills
- Customer service: have a good understanding of patients' needs and expectations
- Patient scheduling
- Communication skills
- Team collaboration
- Telephone etiquette
Custom
Interests
- travelling
- cycling
- hiking
Timeline
Medical Receptionist
Pier street Medical
09.2023 - Current
Medical Receptionist
Third avenue surgery
09.2018 - 09.2023
Diploma of Nursing - Pediatric Nursing
School of Nursing
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