Simone Rodrigues
Melbourne,VIC
Summary
Attentive and focused individual offering 616 hours of hands-on experience in hospital & community environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Quick learner and adaptable to change in any environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative - ( Casual )
Billy’s Boulevard
01.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in orders to complete all tasks within deadlines and 100% customer satisfaction
- Demonstrated respect, friendliness and willingness to help wherever needed towards customers and staff
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Cash handling
Quarantine Worker - Food & Beverage
ACCOR
01.2022 - 01.2023
- Served breakfast, lunch and dinner to 50-150 residents living on site.
- Following strict quarantine produces on site as well as providing customer satisfaction.
- Providing quality customer service to individuals who are under extreme stress.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Built rapport with diverse client populations, utilizing empathetic listening skills
- Assisted customers with safety and health requirements related to COVID-19.
Customer Service
South Morang Charcoal Chicken
01.2014 - 01.2017
- Preparing food to the customers’ satisfaction - Following Strict hygiene and health practices
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
Education
Diploma in Health - Nursing
La Trobe University
Bundoora, VIC01.2024
Year 7-12 -
Mount Ridley College
12.2020
Prep – Year 6 -
Good Samaritan Primary School
12.2014
Skills
- Problem-solving abilities
- Privacy and confidentiality
- Infection control standards
- Patient Monitoring
- Mobility Assistance
- Direct Patient Care
- Vitals monitoring
- Clinical judgment
- Health Promotion
- Medication Administration
- ADL Assistance
- Patient Assessments
Timeline
Quarantine Worker - Food & Beverage
ACCOR
01.2022 - 01.2023
Customer Service Representative - ( Casual )
Billy’s Boulevard
01.2018 - Current
Customer Service
South Morang Charcoal Chicken
01.2014 - 01.2017
Diploma in Health - Nursing
La Trobe University
Year 7-12 -
Mount Ridley College
Prep – Year 6 -
Good Samaritan Primary School
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