Sina Leasiolagi
Melbourne,VIC
Summary
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills along with the skills of being a Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Residential Youth Worker
Sunrise2Sunrise
Melbourne
01.2023 - 08.2024
- Enhanced youth development by implementing individualised care plans and engaging in therapeutic activities.
- Improved residents'' emotional well-being through compassionate counselling and support during challenging situations.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
Warehouse Storeman
101 Warehouse
Melbourne
08.2023 - 12.2023
- Reduced order processing time with accurate picking, packing, and shipping of customer orders.
- Maintained high levels of workplace safety by adhering to company protocols and conducting regular safety inspections.
- Contributed to increased customer satisfaction through timely and accurate fulfillment of orders.
- Usage of Tugger and Pallet jack.
Response Officer
National Response Centre
05.2022 - 01.2023
- Prioritised medical procedures based on severity of concern and available resources.
- Learned new techniques to better serve patients' needs.
- Kept up with continuing education requirements to maintain certification.
- Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
- Worked with customers to understand needs and provide excellent service.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Taking up to 70-150 Calls daily
Customer Service Representative
Department Of Justice, Fines Victoria
01.2022 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Delivering customer services, taking inbound and outbound calls.
Warehouse Store-man
KMART Warehouse
08.2021 - 12.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Monitored company inventory to keep stock levels and databases updated.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
Disability Support Worker
LifeFul
07.2021 - 12.2021
- Maintained safety with tidy, clean and hazard-free home environments.
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Designed individualized plans detailing daily activities and needs for patients.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Conferred with supervisor to discuss patient condition and medical care.
- Kept accurate records for client files and handled related paperwork.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Education Support Worker
St Albans Primary School
08.2016 - 07.2021
- Assisted teachers with supervision and care of children.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Supported student physical, mental and social development using classroom games and activities.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Completed daily reports on attendance and disciplinary performance.
- Supervised students on field trips for safety and proper behaviour in public settings.
- Participated in professional development opportunities and attended in-services and seminars.
- Supported classroom activities, tutoring and reviewing work.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Delivered personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes.
Customer Service Representative
McDonald's
11.2015 - 06.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Observed customer purchases in line and differentiated between standard portions.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Certificate IV - Child, Youth And Family Intervention
Studyin Pty Ltd
02.2024
Certificate IV - Education Support
RMIT University
12.2016
Victorian Certificate of Education -
Copperfield College - Delahey Senior Campus
12.2015
Certificate III - Community Services
Vet Course
11.2015
Skills
- Active Listening
- Problem-Solving
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Highly reliable
Timeline
Warehouse Storeman
101 Warehouse
08.2023 - 12.2023
Residential Youth Worker
Sunrise2Sunrise
01.2023 - 08.2024
Response Officer
National Response Centre
05.2022 - 01.2023
Customer Service Representative
Department Of Justice, Fines Victoria
01.2022 - 05.2022
Warehouse Store-man
KMART Warehouse
08.2021 - 12.2021
Disability Support Worker
LifeFul
07.2021 - 12.2021
Education Support Worker
St Albans Primary School
08.2016 - 07.2021
Customer Service Representative
McDonald's
11.2015 - 06.2016
Certificate IV - Child, Youth And Family Intervention
Studyin Pty Ltd
Certificate IV - Education Support
RMIT University
Victorian Certificate of Education -
Copperfield College - Delahey Senior Campus
Certificate III - Community Services
Vet Course