Sinta Nola Stojanovic
Pagewood,NSW
Overview
8
8
years of professional experience
Work History
Cafe Manager
ME Coffee Merchants
Eastgarden , NSW
05.2015 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Maintained cleanliness and organization of cafe workspace, working closely with employees to systemize tasks.
- Drafted invoices for completed work.
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Education
Diploma - Diploma Hospitality Management And Cert III Cooker
TAFE Northern Beaches
Brookvale, NSWSkills
- Program Optimization
- Problem Anticipation and Resolution
- Department Oversight
- Focus and Follow-Through
- Hiring and Onboarding
- Sales Tracking
- POS Terminal Operations
- Word Processing
- Customer Relations
- Customer Deliveries
Timeline
Cafe Manager
ME Coffee Merchants
05.2015 - Current
Diploma - Diploma Hospitality Management And Cert III Cooker
TAFE Northern Beaches