Sinta Nola Stojanovic

ME Coffee Merchants

05.2015 - Current

Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Handled business administration functions such as payroll, cash register counting and supply ordering.
Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Secured daily cash by verifying totals and making nightly deposits.
Managed display products effectively to achieve consistent sales with minimal waste.
Maintained cleanliness and organization of cafe workspace, working closely with employees to systemize tasks.
Drafted invoices for completed work.
Provided exceptional customer service to customers, increasing customer loyalty 100%.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Managed purchasing, sales, marketing and customer account operations efficiently.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Trained new employees on proper protocols and customer service standards.