Sirinapha Kingthaisong
Redfern,NSW
Summary
At Hyde Park House, as a Gaming Supervisor, I spearheaded initiatives that significantly increased revenue through astute analysis of gaming trends. My strong leadership and problem-solving aptitude were pivotal in enhancing team performance and ensuring legal compliance. Skilled in cash handling and staff training, I fostered a secure, customer-focused environment, driving both team motivation and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gaming Supervisor
Hyde Park House
02.2021 - Current
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Assisted in the recruitment process for new hires, participating in interviews and selection decisions.
- Increased revenue with thorough analysis of gaming trends and targeted marketing initiatives.
- Improved team performance by conducting regular training sessions on gaming rules, procedures, and customer service techniques.
- Monitored gaming floor activities for compliance, ensuring a safe and secure environment for patrons and employees.
- Managed daily cash flow effectively, Reset and refilled CRT machine daily
Education
High School Diploma -
Berkeley Business Institute
Suite 2, Level 1/338 Pitt St, Sydney NSW 200011-2024
High School Diploma -
Bridge Business Collage
Level 9/11 York St, Sydney NSW 2000 05-2017
Bachelor of Science - Medical Technology
Rangsit University
Pathum Thani 12000, Thailand01-2012
Skills
- Strong leadership
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Team motivation
- Cash Handling
- Staff Training
- Problem-solving aptitude
Certification
RSA
RCG
ARCG
TAB Compliance Training
AML/CTF Risk Awareness Training
Languages
English
Professional Working
Timeline
Gaming Supervisor
Hyde Park House
02.2021 - Current
High School Diploma -
Berkeley Business Institute
High School Diploma -
Bridge Business Collage
Bachelor of Science - Medical Technology
Rangsit University