Siyi Duan

Guardian Early Learning Centre, Bentleigh East & McKinnon VIC

March 2023 – September 2024 | November 2022 – March 2023

• Collaborated with fellow educators to deliver engaging, developmentally appropriate programs.
• Promoted children’s safety and wellbeing through active supervision and routine checks.
• Fostered open communication with families to support children’s learning journeys.
• Encouraged critical thinking and exploration through hands-on learning activities.
• Built trusting relationships with children and parents, ensuring a nurturing environment.

• Managed daily administrative functions, including customer liaison, records, and email communications.
• Streamlined office operations by identifying workflow inefficiencies and proposing improvements.
• Coordinated with management on strategic planning and reporting.
• Provided customer service via phone and email, ensuring prompt and courteous responses.

• Assisted international students with applications and provided up-to-date visa and admission guidance.
• Managed shared inboxes and responded to inquiries efficiently.
• Supported event planning and campaign coordination for clients such as Monash Business School.
• Created promotional content for social media, eDMs, and print materials.

• Responded to inquiries from the public regarding government services and policies.
• Assisted in form submissions, ensuring documentation accuracy and compliance.
• Liaised with multiple departments for smooth case resolution.

• Provided customer support in a high-volume environment.
• Collaborated with customs officials to assess production capacity of import/export enterprises.
• Analyzed customer feedback to improve service experience and retention.
• Delivered accurate product and policy information via phone and email.