Skye Bruno

In my dual role as a Senior Disability Care Coordinator, I oversee a caseload of 49 clients and the support they receive. I collaborate closely with allied health and NDIS professionals to ensure comprehensive care. I manage and guide support workers to deliver high-quality services tailored to client needs.

My focus is on helping clients achieve their NDIS goals while providing the necessary support for their daily activities and overall quality of life. This includes conducting frequent home visits, updating and creating Support Plans, performing multiple risk assessments, and actively participating in care team meetings, along with maintaining ongoing communication with allied health professionals.

Coordination Team Leader:

• Serve as the first point of contact for all incoming referrals and inquiries from potential clients; complete client intake and conduct home visits
• Coordinate the delivery of efficient services and organise support workers to ensure quality care
• Monitor and respond to incoming referrals, ensuring all inquiries are acknowledged and actioned promptly
• Perform service-specific assessments and collaborate with care managers to create and update Care Plans and service agreements with the finance team
• Provide information about services and refer clients to appropriate external resources as needed
• Facilitate the introduction of Allied Health Professionals and support/care workers to consumers
• Liaise with referral agencies, service providers, consumers, families, advocates, and carers to ensure optimal consumer outcomes
• Collect relevant data for ongoing service improvement and conduct quality audits as required
• Assist in leading and training team members to enhance service delivery and foster a collaborative work environment
• Used company software and databases to maintain records of services performed and patient conditions.
• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Provided assistance in daily living activities
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.