- Music
- Mindfulness Practices
- I like trying new recipes and food trends
- Regularly practice mindfulness and meditation for overall wellness
- Road Trips
Smitha Janardhan
Northmead,NSW
Summary
Dynamic service delivery professional with a proven track record at the Australian Taxation Office, excelling in quality control and team performance evaluation. Skilled in process improvement and effective time management, I consistently enhanced customer satisfaction while managing high call volumes and resolving issues efficiently. Adaptable and detail-oriented,
Overview
21
21
years of professional experience
Work History
APS2 Service Delivery Officer
Australian Taxation Office
03.2023 - Current
- Implemented quality control measures to ensure consistent excellence in service delivery across all projects.
- Evaluated team performance regularly, providing constructive feedback and guidance to help each member reach their full potential in their service delivery roles.
- Managed a high volume of calls daily, providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Representative
Datacom
03.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Reduced call resolution time through efficient problem-solving and communication skills.
Retail Banker
Punjab National Bank
03.2005 - 05.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Processed applications for new accounts.
Education
Bachelor of Accounting -
Calicut University
India05-1998
Skills
- Effective time management
- Process improvement expertise
- Service level agreement management
- Attention to detail
- Adaptability and flexibility
- Written communication
Interests
Timeline
APS2 Service Delivery Officer
Australian Taxation Office
03.2023 - Current
Customer Service Representative
Datacom
03.2021 - 01.2023
Retail Banker
Punjab National Bank
03.2005 - 05.2006
Bachelor of Accounting -
Calicut University
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