WAHID SAZZAD

• Since I started the job at ATO, I have already gone through several trading programs.
• Starting with a mandatory training program. Completing mandatory training supports the trust and confidence placed in ATO to keep Australians' tax, superannuation, and business registry system safe and secure.
• Also, Completed Lost Super Search Training.
• And completed 9 days of training SO1/SO2 and 15 days of consolidation.

Other skill achievement at ATO are as follows -

• Developed and implemented strategies to improve the quality of customer service delivery.
• Assisted in resolving escalated customer service issues promptly and effectively.
• Maintained records of all customer interactions and updated systems accordingly.
• Set specific goals to measure progress and evaluate end results.
• Maintained positive working relationship with fellow staff and management.
• Created reports outlining current status of services delivered, identifying areas for improvement.
• Identified potential risks associated with service delivery processes, developing plans to mitigate them.
• Helped team members resolve challenging support calls.

I have worked for McDonald's for more than 10 years and have worked in eight different stores as a manager. In this role, I have successfully managed staff, mentored and coached large team members to improve job performance, saved costs, increased productivity, and customer satisfaction. This also includes, but is not limited to:

• Provide consistent, friendly, quick, and reliable service.
• Ensuring stores comply with safety, security, and food service guidelines and regulations.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Positioned skilled staff in key areas throughout the shift to optimize department productivity.
• Upheld company standards and compliance requirements for operations and cleanliness.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Constantly strive to achieve profit and sales goals.
• Customer service using POS register.
• Daily cash balance and banking
• Preparing food for sale, making coffee in a quick service restaurant.

Accomplishments

Throughout my 10 years at MacDonald, I have completed the Management Development Program (MDP).

Advance Shift Management (AMP).

Effective Management Program (EMP) and system management depend on my ability to take additional responsibility and gain maturity.
I have the experience to run two systems.

Rostering/scheduling crew member (People practice)

Ordering and inventory management (production)

Fast Aid certified.

RSA certified.

Barista certificate from McDonald's McCafé