Sofia Goetz
Mount Nathan
Summary
Developed strong skills in customer service and sales in fast-paced retail environment. Excel at problem-solving and maintaining positive shopping experience for customers. Looking to transition into new field where these skills can contribute to team success and customer satisfaction.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Ripcurl
10.2023 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
Child Care Training
Kandies Childcare
03.2023 - 04.2023
- Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
- Maintained a clean, organized, and safe daycare facility for children to learn and grow in.
- Continuously expanded knowledge of child welfare best practices by participating in ongoing training, workshops, conferences.
- Collaborated with parents to ensure consistent care, meeting individual needs of each child.
Retail Cashier
News Agency
03.2022 - 07.2022
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Education
High School Diploma -
Silkwood
Robina11-2024
Certificate II - Retail Cosmetics
The French Beauty Academy
Robina06-2024
Skills
- Punctuality
- Opening and closing procedures
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Interpersonal and written communication
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Retail Sales Assistant
Ripcurl
10.2023 - Current
Child Care Training
Kandies Childcare
03.2023 - 04.2023
Retail Cashier
News Agency
03.2022 - 07.2022
High School Diploma -
Silkwood
Certificate II - Retail Cosmetics
The French Beauty Academy
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