Sofia Shrestha
Werribee
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Accustomed to keeping orderly and tidy work areas, kitchen work stations and retail display cases. Possesses outstanding customer service skills and innovative decorating techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of house
Bread Top
12.2023 - Current
- Stocked, tagged and displayed merchandise as required.
- Opening setting up the shop
- Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Helped customers complete purchases, locate items, and join reward programs.
Casual waitress
Pancake Parlor
12.2022 - 07.2023
- Used cash registers and credit card machines to cash out customers
- Communicated daily specials to inform guests and promote sales.
- Taking customer orders and serving food and drinks
- Has done morning and closing shifts
- Maintained positive guest relations by offering friendly and efficient service.
- Improved efficiency by coordinating between kitchen and service staff.
Casual Barrista, Waitress and All- rounder
Hot Goss Cafe and restaurant
01.2018 - 02.2022
- Specialized in making coffees and cold drinks
- Delivered high-quality dining experience by attentively taking and serving orders.
- Serving customers and taking customer orders
- Proactively kept the server areas clean and stocked
- Responded to customer inquiries to resolve issues and improve service.
- Ensured compliance with health and safety regulations, maintaining a safe dining environment.
Education
Bachelor of Oral Health -
The University of Melbourne
Parkville, VIC11-2026
High School Diploma -
Hoppers Crossing Secondary College
Melbourne, Vic12.2023
Skills
- Can handle pressure and multitask
- Loyalty program familiarity
- Proactive and quick learner
- Front of house organization
- Point of sale
- Inventory management
- Tri-Linguist (English, Hindi & Nepalese)
- Cleanliness standards
Certification
- Certificate of hospitality and retail from Safety at work Victoria
- First Aid Certification
- Working with Children check
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Front of house
Bread Top
12.2023 - Current
Casual waitress
Pancake Parlor
12.2022 - 07.2023
Casual Barrista, Waitress and All- rounder
Hot Goss Cafe and restaurant
01.2018 - 02.2022
Bachelor of Oral Health -
The University of Melbourne
High School Diploma -
Hoppers Crossing Secondary College
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