Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Trantino

Summary

Experienced sales professional with high level interpersonal skills, working collaboratively while being task and goal oriented. Accustomed to multitasking and working quickly to meet challenging demands, with customer experience a priority.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Assistant

Peter Alexander Sleepwear
10.2023 - Current
  • Highly proficient with POS system usage to process transactions, locate inventory and place orders accurately, while maintaining a high level of customer service with the customer.
  • Responsible for end of day closing, including till management, banking and shop closure process.
  • Assist in inventory management, ensuring accurate stock levels for optimal sales performance, and organising stock in backroom and off-sites.
  • Manage customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Maintains clean, organised and visually appealing store environment for an inviting shopping experience for customers.
  • Creating strong customer relations by greeting customers and helping with product questions, selections, and purchases, to increase sales.
  • Collaborates with team members to achieve a cohesive and efficient store environment, enhancing team morale.
  • Maintain up-to-date knowledge of store sales, payment policies and security standards.
  • Maximize account revenue by implementing effective upselling strategies for existing clients.

Babysitter

Families In My Area
02.2023 - Current
  • Communicate positively with children and guardians.
  • Communicate with parents regarding children’s progress and development, raising any issues.
  • Monitor children’s play activities to verify safety.
  • Establish and maintained safe play environment for children.
  • Engage with children on individual basis to build positive relationships.
  • Encourage children to be understanding and patient with others.

Christmas Casual Sales Assistant

Seed Heritage
10.2023 - 01.2024
  • Processed transactions accurately while maintaining a high level of customer service.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Updated product displays regularly, keeping store appearance fresh and appealing.

Cafe Front of House & Barista

Mentone Grammar School
01.2022 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot drinks in average shifts with consistently positive customer satisfaction scores; Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.

Front of House

The Colonel's Son
11.2021 - 01.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Education

Graduating Nov 2025

Mentone Grammar School
Mentone, VIC

Skills

  • Highly organised and punctual
  • Self-motivated
  • Relationship building
  • Complex Problem-solving
  • Diligent worker
  • Quality customer service
  • Sales expertise
  • Cash handling

Certification

  • Safe food handling and hygiene course completion 2022
  • Barista course completion 2022
  • Academic merit and excellence awards 2020-2023
  • Learners drivers licence 2022
  • Mentone Grammar School Army Cadet Unit member: 2022 - Cadet; 2023 - Promoted to Corporal (successful completion of Corporal leadership course)

Timeline

Sales Assistant

Peter Alexander Sleepwear
10.2023 - Current

Christmas Casual Sales Assistant

Seed Heritage
10.2023 - 01.2024

Babysitter

Families In My Area
02.2023 - Current

Cafe Front of House & Barista

Mentone Grammar School
01.2022 - 12.2022

Front of House

The Colonel's Son
11.2021 - 01.2022

Graduating Nov 2025

Mentone Grammar School

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Sofia Trantino