Hi, I’m
Soheila Khavari
Cranbourne East,VIC
Summary
Motivated, empathetic, and customer-focused professional with over 5 years of experience in retail and customer service across Europe and Australia. Known for delivering outstanding customer experiences through strong communication, patience, and a positive attitude. Skilled in client interaction, problem-solving, supporting team performance, and training new staff. Proven ability to drive sales and maintain high standards of store presentation and efficiency.
Overview
8
years of professional experience
1
Certification
Work History
Adelaide Nuts Shop
Retail Assistant
05.2023 - 02.2025
Job overview
- Streamlined checkout process for faster service and improved customer experience.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Gift Wrapping
- Merchandise Packaging
Eezy Company
Retail Assistant
09.2020 - 09.2023
Job overview
- Greeted customers, helped locate merchandise, and suggested suitable options
- Actively engaged customers to provide general assistance and information on store merchandise.
VMP Company
Customer Service
08.2017 - 12.2019
Job overview
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Provided excellent customer service, answering questions and addressing concerns promptly.
Education
ETU-TÖÖLÖN HELSINKI, FINLAND
High School Diploma
06-2022
Skills
- Customer relationship management
- Cash handling & transactions
- Visual merchandising
- Time management
- Teamwork and Collaboration
- Attention to detail
- Team Leadership
- Training and mentoring
- Multitasking
- Gift Wrapping
- communication and interpersonal
Certification
- Customer service training association of city Helsinki, Finland 2022
- Food safety certification 2019.
Languages
Finnish
Native or Bilingual
Persian
Native or Bilingual
English
Professional Working
Swedish
Elementary
Interests
- Photography , Fashion and Style, Blogging, Vlogging, Gym Workout
Make up, Dance, Baking
Timeline
Retail Assistant
Adelaide Nuts Shop
05.2023 - 02.2025
Retail Assistant
Eezy Company
09.2020 - 09.2023
Customer Service
VMP Company
08.2017 - 12.2019
ETU-TÖÖLÖN
High School Diploma
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