Sol Yuletian Taddeo
Box Hill
Summary
Proactive and dependable APS4 professional with experience in executive support, service delivery, and administrative operations. Recognised for initiative, reliability, and strong knowledge of government systems, policies, and procedures. Skilled in coordinating executive workflows, managing confidential information, supporting staff performance, and handling complex enquiries with accuracy and professionalism. Committed to contributing to high‑quality administrative and frontline service outcomes within the Australian Public Service.
Overview
5
5
years of professional experience
Work History
APS4 Executive Assistant
Australian Taxation Office
Parramatta, NSW
01.2026 - Current
- Coordinated two executive's schedules at an SES band 1 level, ensuring efficient time management and prioritization of critical tasks within both diaries.
- Facilitated communication between departments, enhancing collaboration and information sharing across teams.
- Managed correspondence and documentation, maintaining accuracy and confidentiality of sensitive information.
- Developed streamlined processes for office operations, improving workflow efficiency and reducing administrative delays.
- Organized high-profile meetings and events, ensuring seamless logistics and effective agenda management.
APS4 (Higher Duties) – Frontline Excellence Support Officer
Australian Taxation Office
Penrith, NSW
07.2025 - 01.2026
- Selected by leadership to provide operational support and coaching to frontline staff across Service Delivery.
- Assist team members with complex enquiries, scripting guidance, and accurate use of internal systems (e.g. EKM).
- Monitor call quality and provide real-time feedback to support service consistency and staff confidence.
- Communicate process changes, new scripts, and high-volume issues through regular team updates.
- Promote a culture of frontline excellence by modelling best practices, collaborating with Executive Leaders, and identifying improvement opportunities.
- Support induction and development of new staff, including casuals, by acting as a reliable knowledge source and communication link.
- Identify performance gaps based on team productivity and schedule regular coaching meetings to enhance staff skills and confidence.
APS2 – Frontline Services Delivery Officer
Australian Taxation Office
Penrith, NSW
02.2025 - 01.2026
- Specialise in fraud and scam cases, as well as business registrations and obligations (GST, PAYGW, FBT etc.), through Business and I-50 telephony training.
- Perform account reconciliations and transfers, ensuring accurate processing and resolution of complex tax-related issues.
- Provide tailored advice to clients on TFN applications, tax obligations, and superannuation policies via phone, email, and digital channels.
- Maintain an average call handling time of 836 seconds, exceeding national efficiency standards while ensuring high customer satisfaction.
- Assist an average of 50 clients per day, troubleshooting application processes and ensuring accurate record updates.
- Handle difficult conversations, including supporting vulnerable clients, to help them meet their obligations.
- Use POWER BI to monitor personal call metrics.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
APS1 (School Leaver Program) – Frontline Services Delivery Officer
Australian Taxation Office
Penrith, NSW
02.2024 - 02.2025
- Completed the School Leaver Program, gaining foundational experience in taxation, superannuation, and client services.
- Independently processed TFN applications, account updates, and tax enquiries in line with ATO procedures.
- Performed data entry and managed client correspondence with a strong focus on accuracy and confidentiality.
- Developed working knowledge of ATO systems and telephony services, contributing to consistent client support.
- Broadbanded to APS2 following successful completion of training and demonstrated capability in service delivery.
Shift Leader
Guzman y Gomez
Bligh Park, NSW
10.2020 - 03.2024
- Led a team of up to 10 staff, overseeing daily operations, training, and compliance.
- Improved team efficiency and customer satisfaction through coaching and complaint resolution.
- Managed cash handling and inventory control, ensuring financial accuracy.
Education
APS Academy
ATO - Based Training
Sydney, NSW02-2024
High School Diploma -
Windsor High School
Mulgrave, NSW09-2023
Certificate III - Business And Information Technology
Integrity Business College
Sydney, NSW12-2024
Skills
- Client confidentiality
- Administrative accuracy
- Deadline adherence
- Adaptability
- Multitasking
- Office management
- Executive support
- Telephony expertise
- Professional Vocabulary
- Data analysis
- Administrative support
- Strong problem solver
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
APS4 Executive Assistant
Australian Taxation Office
01.2026 - Current
APS4 (Higher Duties) – Frontline Excellence Support Officer
Australian Taxation Office
07.2025 - 01.2026
APS2 – Frontline Services Delivery Officer
Australian Taxation Office
02.2025 - 01.2026
APS1 (School Leaver Program) – Frontline Services Delivery Officer
Australian Taxation Office
02.2024 - 02.2025
Shift Leader
Guzman y Gomez
10.2020 - 03.2024
APS Academy
ATO - Based Training
High School Diploma -
Windsor High School
Certificate III - Business And Information Technology
Integrity Business College