SOLAHUTDIN MAHATCHAKUN
Melbourne,Australia
Summary
To seek a platform where knowledge, skills and experienced can be earned and applied at the same time in order to be an expertise in the Aviation Business Management Program field and Customer service.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Central Ladprao
10.2020 - 02.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Hotel Reservation
Hotelbeds Thailand
Bangkok, Thailand
06.2016 - 07.2020
- Work closely with the hotel partners and customer
- Communicate with customer in various countries to support customer needs
- Negotiate with existing providers to ensure a satisfactory resolution for our customer
- Deal with complicated complaints and book outs manage and resolve possible complaints by liaising with suppliers operation and sale
- Experience handling cases with drivers travel agency and wholesale such as Agoda, Booking.com, Travel Boutique, Hana Tour, His, British Airways and Singapore Airline
Supplier Relationship Center
GTA Gulliver Travel
Bangkok, Thailand
02.2015 - 04.2017
- Work closely with the hotel partners
- Communicate with hotels in various countries to support the customers need's
- Process a booking to the customer and resolve all related issues for the customers
- Effectively cooperate with team members
- Meet departmental expectations/deadlines including call/email volumes, response SLAs, and team targets
Customer Service English Speaking Call Center
Krung Thai Bank Public Company Limited
Bangkok, Thailand
11.2014 - 01.2015
- Work closely with customers
- Communicate and resolve issues for the customers
- Take responsibility for and contribute to staff colleague's team work duties and lead initiatives in English and Thai wherever translation services are called for Customer
Passenger Service
Suvarnabhume Airport, Malaysia Airline
Bangkok, Thailand
06.2014 - 09.2014
Education
Bachelor - Aviation Business
Rangsit University
Bangkok Thailand09.2014
Skills
- Leadership Skills
- Time Management
- Communication
- Fast Learner
- Ability to Work Under Pressure
- Customer Service
- Communication Skills
- Ability to Work in a Team
- Microsoft Office
- Microsoft Excel
- Microsoft PowerPoint
- Galileo Basic Reservation
- Galileo Basic Fare and Ticketing Course
Personality
Self-motivated person with high discipline, good leadership skills, have ability to work in team, responsible, hardworking, and able to work under pressure and willing to learn new things and able to adapt the new environment.
Dateofbirth
07/16/91, Yala
Personal Information
- Nationality: Thai
- Driving License: Car Driving License
References
- Fifi Rahim, BCD Travel, +65 3158 8289
- Nikki Qiu, Hotelbeds, +86 136 5166 4663
Timeline
Retail Assistant
Central Ladprao
10.2020 - 02.2021
Hotel Reservation
Hotelbeds Thailand
06.2016 - 07.2020
Supplier Relationship Center
GTA Gulliver Travel
02.2015 - 04.2017
Customer Service English Speaking Call Center
Krung Thai Bank Public Company Limited
11.2014 - 01.2015
Passenger Service
Suvarnabhume Airport, Malaysia Airline
06.2014 - 09.2014
Bachelor - Aviation Business
Rangsit University