SOLEIL LAURON
Kallangur,QLD
Summary
Knowledgeable Technical Specialist in Apple successful at setting up and troubleshooting mobile devices, iPads, Apple Watch, Airpods. Empower customers by educating them on how to use their device to help improve their daily lives. Background in Telstra for 6 years in the Philippines Call Center and 2 years in retail around Brisbane and Gold Coast stores.
Overview
14
14
years of professional experience
1
1
Certification
Work History
All-rounder utility - Kitchen hand
Mining Camp Site, Cracow, QLD - Cater Care Catering Services
08.2023 - 10.2024
- Assist Chef in making salad bars, salad, sandwiches, and cooking for the miners
- Assist in food preparation, including chopping vegetables, preparing ingredients, and assisting in plating and presentation of meals
- Clean kitchen equipment such as ovens, grills, and sinks
- Ensure all kitchen areas meet health and safety regulations
- Dispose of trash and waste materials in a timely and efficient manner
- Perform additional duties as assigned by supervisor.
Technical Specialist
Apple
04.2021 - 08.2023
- Assess and diagnose customer issues related to Apple products and services
- Provide prompt and efficient technical support to customers, resolving issues on the spot or referring to other support team members as needed
- Train and educate new customers on basic skills and functionality of Apple products, including iPhone, iPad, and iPod devices
- Collaborate with team members to improve technical support processes and ensure customer satisfaction
- Keep up-to-date with the latest Apple products, updates, and technical support practices
- Maintain a positive and professional relationship with customers, providing personalized support to build customer loyalty
- Document all customer interactions and technical solutions in the appropriate systems
- Participate in the store or technical support team's overall success by providing excellent customer service and technical support
- Escalate complex issues to senior technical specialists or support teams as needed.
All-rounder utility - Kitchen hand
Mining Camp Site, TalentKo
11.2021 - 03.2022
- Clean and maintain guest rooms, including changing bed linen and towels, dusting, vacuuming, and mopping floors
- Clean and maintain public areas such as corridors, stairways, and lobbies
- Assist in food preparation, including chopping vegetables, preparing ingredients, and assisting in plating and presentation of meals
- Clean kitchen equipment such as ovens, grills, and sinks
- Ensure all kitchen areas meet health and safety regulations
- Dispose of trash and waste materials in a timely and efficient manner
- Perform additional duties as assigned by supervisor.
Retail Advisor
Telstra
06.2019 - 06.2021
- Greet customers and provide a welcoming and positive in-store experience
- Assist customers with purchasing decisions by providing product information and recommendations
- Process sales transactions accurately and efficiently using point-of-sale systems
- Answer customer inquiries and resolve complaints promptly and professionally
- Stay up-to-date with the latest Telstra products, plans, and services to provide accurate and helpful information to customers
- Meet or exceed sales targets and KPIs set by management
- Conduct product demonstrations and provide personalized training to customers as needed
- Collaborate with team members to ensure a consistent and positive customer experience across the store
- Participate in ongoing training and professional development to improve knowledge and skills
- Maintain a clean and organized store environment, including displays and inventory management
- Complete administrative tasks such as inventory management, ordering supplies, and cash handling
- Adhere to Telstra policies and procedures related to customer service, sales, and store operations.
NBN, Cable, ADSL Billing and Changes
Telstra Philippines
01.2012 - 01.2019
- Process activations and arrange connections for NBN, Cable, ADSL
- Ensure customers have a stable connection by troubleshooting technical issues and providing solutions
- Activate mobiles and tablets with their SIM cards
- Provide technical support to customers over the phone or via email
- Keep detailed records of all customer interactions and actions taken
- Escalate complex issues to the appropriate team member for resolution
- Provide exceptional customer service to ensure customer satisfaction and retention
- Keep up to date with the latest technology and industry trends
- Perform other duties as assigned by the supervisor.
Technical Specialist
Microsoft Xbox
01.2011 - 01.2013
- Provide technical support and assistance to customers who have Xbox-related issues
- Troubleshoot and diagnose problems with Xbox consoles, accessories, and software
- Resolve customer issues efficiently and effectively to ensure customer satisfaction
- Document all customer interactions and technical solutions in the appropriate systems
- Collaborate with other team members to share knowledge and improve technical support processes
- Stay up-to-date with the latest Xbox products, updates, and technical support practices
- Educate customers on best practices for using their Xbox consoles and accessories
- Provide personalized training to new customers to help them get started on their Xbox.
Education
Bachelors of Science and Nursing -
University of Southern Philippines Foundation
Bachelor of Science in Psychology -
University of San Jose Recoletos
No Degree - Leadership And Management
Queensford College
2022
Skills
- Inventory Oversight
- Food Quality Standards
- Surface cleaning
- Kitchen Organization
- Technical support knowledge
- Telecommunications
- Information Security
- Complaint resolution
- Consultative Sales
- Product Knowledge
- Complaint Handling
- Retail store support
- Sales expertise
Accomplishments
Apple
- 100% customer survey score for 6 months straight;
- Ranked 1 for business introductions
Telstra
- Ranked 7 for balanced KPI(Sales, NPS) across Queensland;
- Ranked 2 in store for balanced KPI(Sales,NPS) in store
Languages
Tagalog
Native or Bilingual
English
Full Professional
Bisaya
Native or Bilingual
Certification
White Card
Food Safety Certificate
Character Reference
Name: Daniel Howe
Relation: Manager
Contact: 0409744560
Timeline
All-rounder utility - Kitchen hand
Mining Camp Site, Cracow, QLD - Cater Care Catering Services
08.2023 - 10.2024
All-rounder utility - Kitchen hand
Mining Camp Site, TalentKo
11.2021 - 03.2022
Technical Specialist
Apple
04.2021 - 08.2023
Retail Advisor
Telstra
06.2019 - 06.2021
NBN, Cable, ADSL Billing and Changes
Telstra Philippines
01.2012 - 01.2019
Technical Specialist
Microsoft Xbox
01.2011 - 01.2013
Bachelor of Science in Psychology -
University of San Jose Recoletos
No Degree - Leadership And Management
Queensford College
White Card
Food Safety Certificate
Bachelors of Science and Nursing -
University of Southern Philippines Foundation
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