Sonam Dorji

• Personal Hygiene Care/ Responsibilities of PHC
• Community Access and Assisted Shopping.
• Assist Clients to Doctors and Physio's appointment
• Provided support for administrative tasks, ensuring smooth daily operations.
• Maintained accurate records and documentations.
• Collaborated with colleagues to enhance service delivery and client satisfaction.
• Implemented feedback mechanisms to improve response times and service quality.
• Coordinated training sessions for new staff on operational procedures and tools/ Buddy-ship.
• Participated in ongoing professional development, staying current on industry trends and best practices for delivering exceptional customer support.
• Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
• Utilized various communication channels – including phone calls, emails, live chats –adaptively based on the needs of each individual client interaction.
• Monitored inventory levels and assisted in managing supply orders proactively.

• Personal Hygiene Care/ Responsibilities of PHC
• Community Access and Assisted Shopping.
• Assist Clients to Doctors and Physio's appointment
• Provided support for administrative tasks, ensuring smooth daily operations.
• Maintained accurate records and documentations.
• Collaborated with colleagues to enhance service delivery and client satisfaction.
• Implemented feedback mechanisms to improve response times and service quality.
• Coordinated training sessions for new staff on operational procedures and tools/ Buddy-ship.
• Participated in ongoing professional development, staying current on industry trends and best practices for delivering exceptional customer support.
• Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
• Utilized various communication channels – including phone calls, emails, live chats –adaptively based on the needs of each individual client interaction.
• Monitored inventory levels and assisted in managing supply orders proactively.

• Personal Hygiene Care/ Responsibilities of PHC
• Community Access and Assisted Shopping.
• Assist Clients to Doctors and Physio's appointment
• Provided support for administrative tasks, ensuring smooth daily operations.
• Maintained accurate records and documentations.
• Collaborated with colleagues to enhance service delivery and client satisfaction.
• Implemented feedback mechanisms to improve response times and service quality.
• Coordinated training sessions for new staff on operational procedures and tools/ Buddy-ship.
• Participated in ongoing professional development, staying current on industry trends and best practices for delivering exceptional customer support.
• Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
• Utilised various communication channels – including phone calls, emails, live chats –adaptively based on the needs of each individual client interaction.
• Monitored inventory levels and assisted in managing supply orders proactively in the SIL house.

• Facilitated individual and group therapy sessions to enhance emotional and physical well-being.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Most importantly, listen to the Participant's complaints and promptly act on it.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Organised and detail-oriented with a strong work ethic.
• It is very important to listen to their past stories and the struggles they have been through and try to sympathise and empathise with them and share similar true stories to let them know that they are not the only ones suffering.
• Enlightening them, such is the 'Life' and it is composed of the joys, laughter, sadness, happiness, anger and all kinds of emotional feelings, and every individual has to walk this part called 'life' with resilience to live and let live.

Achieved timely staffing solutions for kitchen hand and cleaning positions through collaboration with agencies such as Yes Staffing Solutions, Auscare Staffing Agencies, and Silverchain Group. Improved operational readiness by proactively addressing shift requirements. Fostered strong relationships with workforce agencies to streamline communication and enhance service delivery.

• Maintained cleanliness in assigned areas following strict safety protocols.
• Operated cleaning equipment efficiently to ensure optimal performance.
• Disposed of waste and recyclables according to environmental guidelines.
• Conducted routine inspections to identify areas needing attention or improvement.
• Assisted in training new staff on cleaning techniques and safety standards.
• Collaborated with team members to coordinate cleaning schedules effectively.
• Implemented best practices for maintaining high hygiene standards in public spaces.
• Responded promptly to urgent cleaning requests to minimize disruption at the airport.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Organized and used industrial cleaning products following strict safety procedures.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Contributed to a positive working environment by addressing and resolving maintenance issues promptly.

• Developed strong customer relationships to enhance client retention and satisfaction.
• Conducted market research to identify potential clients and growth opportunities.
• Collaborated with team members to create effective sales strategies and promotional materials.
• Presented insurance products and services, addressing client needs and concerns effectively.
• Streamlined sales processes to improve efficiency and reduce turnaround time for client inquiries.
• Provided training and mentorship to new sales staff on product knowledge and sales techniques.
• Analyzed sales data to track performance trends and adjust strategies accordingly.
• Led initiatives to enhance customer engagement through targeted outreach programs.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Public relationship management- Such as, for instance, personally sending a bucket of flowers and gifts to our valued clients on their birthdays, anniversaries and other special events of their lives.

• Duties to Ambassador. Act and represent The Prestigious National Carrier and Bhutan as a whole.
• Receive the Guests at the entry point with a Bhutanese traditional style.
• Led guided tours, ensuring seamless travel experiences for diverse groups.
• Coordinated itineraries, optimising time and activities for maximum guest satisfaction.
• Preparation of Itinerary.
• Hotel reservations and cancellations.
• Hiring of high-end vehicles for safe and comfortable touring.
• Leading the tour group on treks and hikes.
• Giving commentary to the vast group of diversified people.
• Taking care of healthy and hygienic meals for the guests.
• Finally, drop off and see off them at the Airport at the time of their departure.

• Trained staff on reservation protocols, enhancing team efficiency and service quality.
• Coordinated with front desk and housekeeping to ensure seamless guest experiences.
• Developed strategies to improve customer satisfaction based on feedback analysis.
• Implemented new software tools for streamlined reservation management processes.
• Oversaw group bookings, ensuring accuracy in arrangements and communication with clients.
• Analyzed occupancy trends to inform pricing strategies and maximize revenue opportunities.
• Led initiatives to enhance online booking visibility, increasing hotel exposure and reservations.
• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
• Managed team of reservation agents, ensuring high-quality service and accurate bookings.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
• Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
• Negotiated contracts with corporate clients for preferred rates or allotments, strengthening partnerships and generating additional revenue streams.
• Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
• Streamlined reservation processes for increased efficiency and improved guest experience.
• Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
• Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.

• Assisted in coordinating wood production schedules to optimize workflow efficiency.
• Operated machinery for cutting and shaping wood products, ensuring quality standards.
• Monitored inventory levels and reported discrepancies to maintain accurate stock records.
• Collaborated with team members to troubleshoot equipment issues and minimize downtime.
• Implemented safety protocols in compliance with industry regulations to enhance workplace safety.
• Trained new employees on operational procedures and safety guidelines effectively.
• Conducted regular maintenance checks on machinery, contributing to overall equipment reliability.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
• Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
• Enhanced officer safety with introduction of new protective gear and safety protocols.
• Mentored junior officers, providing guidance and support to foster professional development and career progression.
• Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
• Improved team morale and performance with consistent feedback and recognition of achievements.
• Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
• Negotiated with local businesses for partnerships in crime prevention initiatives, securing resources and support for community programs.
• Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
• Organized public forums to address community concerns, improving transparency and accountability.
• Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
• Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
• Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.