Tsz Yu Song
Hong Kong,NT
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Fast Retailing(GU)
Hong Kong Island
02.2023 - 09.2023
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
Table Tennis Coach
柚子乒乓訓練中心
Kwai Fong
10.2021 - 01.2022
- Organized weekly practice sessions to improve athletes' skills in table tennis technique, footwork, and strategy.
- Developed and implemented individualized training plans for each athlete based on their skill level, age, and goals.
- Provided feedback to players on technique, game play, mental strength and physical fitness.
- Led warm-up exercises before practice matches and tournaments.
- Demonstrated proper stroke techniques for forehand, backhand, serve, topspin lobs and smashes.
- Created a positive environment that encourages teamwork among players while competing at tournaments or practices.
- Assessed players' strengths and weaknesses during matches to develop strategies accordingly.
- Instructed athletes on how to use various types of equipment such as paddles, balls and nets properly.
Sales Assistant
Fast Retailing(GU)
Hong Kong Island
10.2021 - 01.2022
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
Restaurant Waiter
真台客
Yuen Long
03.2021 - 09.2021
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Restaurant Waiter
餃子縣
Tuen Mun, NT
07.2020 - 03.2021
- Took accurate food and drink orders, using a POS ordering software system.
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Checked on guests during meals to ensure satisfaction with each course.
Education
Diploma of Engineering (Honour) - Engineering
Monash College
Melbourne01.2024
HKDSE - Physics, Chemistry + Biology, M2
SPHRCKYS Secondary School
Hong Kong, Yuen Long, Tin Shui Wai07.2020
Skills
- Merchandising Proficiency
- Processing Payments
- Visual Merchandising
- Complex Problem-Solving
- Cash Handling
- Returns and Exchanges
- Customer Assistance
- Basic Mathematics
- Reliable and Responsible
- Flexible Hours
- Honest and Dependable
- Friendly and Helpful
Accomplishments
- 2021 CSGO ROG Master Hong Kong Division 2nd
- 2021 CSGO ROG Master APAC Final 16th
- 2021 CSGO Hong Kong Master CSGO 1st
- 2021 CSGO IESF East-Asia Division 2nd (Team Hong Kong)
- 2022 CSGO AU LPL Pro League S10 5-6th
- 2022 CSGO IESF Bali World Championship Play-in 5-8th (Team Hong Kong)
- 2023 CSGO ESL Australia and NZ ChampionShip S17 5-6th
- 2023 CSGO IESF Hong Kong Division 1st
- 2023 CSGO IESF East-Asia Division 2nd (Team Hong Kong)
- 2023 CSGO MMPower Tournament 1st
Languages
English
Professional
Cantonese
Native/ Bilingual
Mandarin
Full Professional
Timeline
Sales Assistant
Fast Retailing(GU)
02.2023 - 09.2023
Table Tennis Coach
柚子乒乓訓練中心
10.2021 - 01.2022
Sales Assistant
Fast Retailing(GU)
10.2021 - 01.2022
Restaurant Waiter
真台客
03.2021 - 09.2021
Restaurant Waiter
餃子縣
07.2020 - 03.2021
Diploma of Engineering (Honour) - Engineering
Monash College
HKDSE - Physics, Chemistry + Biology, M2
SPHRCKYS Secondary School
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