Songlin Shi
BoxHill North,VIC
Summary
Diligent Table Games Host with hospitality experience and a passion for helping people. Familiar with seating individuals or parties to maximize guest satisfaction. Ability to adapt to a fast-paced work environment and handle a heavy workload while delivering a great guest experience and feel. Also possess leadership and organizational skills and be friendly with the team.
Overview
2
2
years of professional experience
Work History
Board Game Host
West Moon Plus Pty Ltd
Boxhill, VIC
11.2022 - Current
- Hosting and leading guests through an exciting game and experience
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
Kitchenette
Milk tea store
China
06.2022 - 08.2024
- Make Milk tea for our costumes
- Received, unloaded and inspected incoming shipments of milk to ensure quality control standards were met.
- Weighed containers of milk upon arrival and documented results in receiving logbook.
- Stored items in an orderly manner according to company policies and procedures.
- Performed regular inventory counts to maintain accurate stock levels.
- Ensured that all products were properly labeled with expiration dates, lot numbers.
- Resolved customer complaints related to incorrect orders or missing items.
Education
Bachelor of Science - Nutrition Sciences
Deakin University
Burwood, VICSkills
- Team Collaboration
- Customer Service
- Food Allergy Awareness
- Strong Interpersonal Skills
- POS Software
- Guest Relations
Languages
English
Professional
Mandarin
Native/ Bilingual
Timeline
Board Game Host
West Moon Plus Pty Ltd
11.2022 - Current
Kitchenette
Milk tea store
06.2022 - 08.2024
Bachelor of Science - Nutrition Sciences
Deakin University
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