Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

SONIA MCKEE

Yagoona

Summary

Hospitality professional with 10+ years of experience. Deep experience with positive and negative customer relations. Demonstrated leadership capabilities. Proven record of self-directed work.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Duty Manager Supervisor

KINGSGROVE RSL
08.2023 - Current
  • Safely opening and closing the venue following established procedures and protocols
  • Executed opening and closing procedures, ensuring smooth daily operations.
  • Guided team members to enhance their professional skills and achieve growth objectives.
  • Processed opening and closing transactions efficiently using SwiftPOS systems.
  • Oversaw the daily cleaning and maintenance of the club, ensuring a pristine environment.

Duty Manager

Blue Fin Fishing Club
02.2016 - Current
  • Assist customers with signing in with current health and government protocols
  • Accurately maintain and update customers details as required through wild cat systems
  • Confidently provide timely and accurate information
  • Mentor new employee as they returned into the hospitality industry
  • Maintained and fostered the safe and hygienic handling of food and beverages
  • Interfaced with customers to promote new ideas to generate revenue
  • Enthusiastically accept and process incoming calls
  • Successfully reached and continually outperformed KPI’s and sales projections
  • Developed training strategies for new staff
  • Implemented training strategies and outcomes for onboarding staff
  • Engage with current Blue Fin Fishing promotions as they related to task at hand
  • Accurately perform all legal and administrative duties
  • Confidence in handling large sums of cash

Hospitality Officer

Blue Fin Fishing Club
02.2016 - Current
  • Accurately intake information to perform duties
  • Superior knowledge of all Blue Fin Fishing Club
  • Accurately process member applications
  • Enforce all RSA and RSG legislation
  • Promote a friendly environment amongst staff
  • Application of routine cleaning schedules
  • Identification of none routine cleaning tasks

Education

Condell Park High
Condell Park

Skills

  • Microsoft Office
  • Wild Cat
  • New Pos
  • Pos1

Certification

  • Queensland RSA, 2021
  • Queensland RSG, 2021
  • Responsible Management of Licensed Venues (RMVL), 2021
  • First Aid (Including CPR), 2021
  • Customer Liaison Officer, 2021
  • Liquor Approved Managers License, 2021

Timeline

Duty Manager Supervisor

KINGSGROVE RSL
08.2023 - Current

Duty Manager

Blue Fin Fishing Club
02.2016 - Current

Hospitality Officer

Blue Fin Fishing Club
02.2016 - Current

Condell Park High

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SONIA MCKEE