LIAM SAMMUT
Sydney,NSW
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
6
6
years of professional experience
Work History
Duty Manager Supervisor
Punthill Apartments and Veriu Hotel
Green Square, New South Wales
01.2023 - Current
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Duty Manager Superviso
Adina Apartment Hotel
, NSW
01.2020 - 01.2023
- Develop and implement policies and procedures for the operation of a department or establishment
- Bailey preopening team member, in charge of creating checklists, spreadsheets and S.O.P's
- Communicate with finance and sister properties to ensure auditing practices are accurate
- Monitor F&B outlets daily operations and report days taking to managment
- Siteminder/Guest-Centrix ⦁ Knowledge on booking.com and other related extranet sites
- ( AGODA, Hotel beds) ⦁ Extensive knowledge on
- Protel/Guest Centrix operating systems Rostering to budget requirements
NIGHT MANAGER
Crystalbrook Hotel Collection
Cairns, QLD
10.2019 - 03.2020
- Communicated with management via email or phone message to report issues needing attention.
- Oversaw night audit function and preparation of daily financial reports
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
ASSISTANT HOTEL MANAGER
Hides Hotel
Cairns, QLD
01.2019 - 09.2019
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Administered new hire paperwork and maintained employee files.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Responded to and resolved guest issues or complaints.
Duty Manager
Adina Apartments
Norwest, New South Wales
05.2018 - 01.2019
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Successfully perform managerial duties during managers absence
- Being the link between the reception team and managers, ensuring a clear understanding of tasks and goals are met
- Siteminder/Guest-Centrix ⦁ Knowledge on booking.com and other related extranet sites
- ( AGODA, Hotel beds) ⦁ Extensive knowledge on
- Protel/Guest CentrIx operating systems Rostering to budget requirements
RECEPTIONIST
Adina Apartment Hotel
, NSW
11.2017 - 05.2018
- Train new employees and conduct orientations
- Ability to work cooperatively as a team member as well as independently ⦁ Track debtors and review on a weekly basis the status of outstanding invoices
- Self-motivated with strong problem solving and organizational skills⦁
- Answer phone calls and respond appropriately or direct them to the correct department ⦁ Upsell rooms and tours ⦁ Checking in of guests in a welcoming, efficient and timely manner ⦁ Consistent interactions with the sales team and management to ensure room sales and prices are updated.
Education
High School Diploma -
12.2014
HLTAID003 Provide First AidSIT30616 Certificate III in Hospitality -
SITHFAB201 Provide Responsible Service OfAlcohol
Skills
- Goal Setting
- Sales Promotion
- Administrative Management
- Performance Assessment
- Policy Development and Enforcement
- Training Management
- Budget Control
- Human Resources Oversight
- Department Oversight
- Sales Tracking
- Revenue Forecasting
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Quality Assurance
References
REFERENCES
Karina Sulley, Assistant Manager, Crystalbrook Collection Hotels
(040) 193-5698 - karina.saulley@crystalbrookcollection.com - Former Manager
Christine Onley , Store Owner, Gloria Jeans Coffees (042) 311-9071 - Former Employer
Subash Ramasamy, Assistant Hotel Manager, Adina Apartment Hotels
(041) 342-1368 - Former Manager
Mlin Arsjoe , Hotel Manager, Puntill apartment and Veriu Hotels
(041) 342-1368 - Former Manager
Timeline
Duty Manager Supervisor - Punthill Apartments and Veriu Hotel
01.2023 - Current
Duty Manager Superviso - Adina Apartment Hotel
01.2020 - 01.2023
NIGHT MANAGER - Crystalbrook Hotel Collection
10.2019 - 03.2020
ASSISTANT HOTEL MANAGER - Hides Hotel
01.2019 - 09.2019
Duty Manager - Adina Apartments
05.2018 - 01.2019
RECEPTIONIST - Adina Apartment Hotel
11.2017 - 05.2018
CONTACT
COLO HIGH SCHOOL - High School Diploma,
Golden Valley - HLTAID003 Provide First AidSIT30616 Certificate III in Hospitality ,
Australian Trainning - , SITHFAB201 Provide Responsible Service OfAlcohol
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