Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophia Davis

Springfield Central,QLD

Summary

Organized and dependable candidate with strong organisational skills. Energetic and enthusiastic personality, always eager to lear and develop my skill set.

Overview

4
4
years of professional experience

Work History

Call Centre

ETC
08.2023 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Developed and updated databases to handle customer data.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Reduced call wait times by efficiently handling inquiries and routing calls as needed.
  • Implemented and developed customer service training processes.

Sales Associate

Gem Group Solutions
01.2023 - 07.2023
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Performed cold-calling and follow-ups with leads to revenue.


Team Member

Mcdonalds
04.2020 - 01.2023
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

High School Diploma -

Woodcrest State College
Springfield, QLD
11.2022

Skills

    Staff Training

    Face to face skills

    Interpersonal Skills

    Time Management

    Quick Learner

    Work well alone and in a team

References


ETC Team Leader 

Jackie Allen 

0410 214 441


Gem Group Solutions Owner

Vincent Hartman

0457 766 644



Timeline

Call Centre

ETC
08.2023 - Current

Sales Associate

Gem Group Solutions
01.2023 - 07.2023

Team Member

Mcdonalds
04.2020 - 01.2023

High School Diploma -

Woodcrest State College

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Sophia Davis