Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shontae Goltz

Koongal,QLD

Summary

I am an extremely proficient, well presented young woman who has a keen desire to work to in office administration. I have worked in positions that have required me to be industrious, highly skilled and have also required me to work both as a valued team member with highly developed organisational and communication skills, as well as being a self starter and an independent decision maker.

I am willing to undertake the challenges that come with any positions available and will always endeavour to offer my employers, fellow staff and clients an excellence in service and an honest and mature approach to my work.

My resume will give you a detailed description of my skills and abilities in this field and an overview of my work history and personal qualities. If you are looking for someone who is willing to give a positive approach to her work and is interested in enhancing the work place environment, I am available to meet with you and discuss any employment opportunities your organisation may have.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

McDonald's
Rockhampton, QLD
01.2023 - Current

Customer Service

Food Handling

Cash Handling

Safe Food Handling Practice

  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Administrative Assistant

NRHS Liaisons Officers
Rockhampton, QLD
01.2020 - 11.2020

Basic administration duties

Education

Certificate I - Hospitality

North Rockhampton State High School
Rockhampton North, QLD
11.2018

Certificate I - Financial Services

North Rockhampton State High School
Rockhampton North, QLD
11.2019

Work Effectively in Business Environments

Max Solutions
Rockhampton, QLD
06.2022

Certificate II - Business

North Rockhampton State High School
Rockhampton North, QLD
11.2020

Certificate II - Skills For Work And Vocational Pathways

Australian Qualifications Framework
Rockhampton, QLD
11.2020

Skills

    Reliable

    Honest

    Independent

    Compassionate

    Eager to learn

    Retail

    Problem solving

    Critical thinker

    People skills

    Communication

References

Jodie Martin

NRHS Liaison Officer

0417 247 822

Joanne Warkill

Indigenous Work Stars

0412 248 609

Timeline

Customer Service Officer

McDonald's
01.2023 - Current

Administrative Assistant

NRHS Liaisons Officers
01.2020 - 11.2020

Certificate I - Hospitality

North Rockhampton State High School

Certificate I - Financial Services

North Rockhampton State High School

Work Effectively in Business Environments

Max Solutions

Certificate II - Business

North Rockhampton State High School

Certificate II - Skills For Work And Vocational Pathways

Australian Qualifications Framework
Shontae Goltz