Sophie Matthews
Footscray,VIC
Summary
I've been working in hospitality for the past seven years and I am now looking for a new career path in horticulture. I'm a passionate home gardener and care deeply for the environment. I take pride in being very hardworking and know that the skills that I have acquired in hospitality and through self education would transfer well to a knew industry.
Overview
6
6
years of professional experience
Work History
Bartender
The Yarra Hotel (Sister Bar To The Union Club)
08.2023 - 04.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently engaging with the local community that came in to the venue
Sales Assistant
Trek Bicycles
12.2022 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Learnt basic bike mechanic skills
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Bartender
Lucy Liu
03.2022 - 11.2022
- Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
- Crafted visually appealing and delicious cocktails.
Bartender
The Union Club Hotel
11.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender Supervisor
Evie's Disco Diner
10.2020 - 06.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Duty Manager
The Posty
06.2019 - 02.2020
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Bartender and Supervisor
Richmond Club Hotel
05.2018 - 02.2020
- Maintained a consistent level of service in a high passed environment .
- Kept bar presentable and well-stocked to meet customer needs.
Education
Bachelor of Arts - Literature
Monash University
Melbourne, VICSkills
- Strong multitasking
- Customer Service
- Clear and effective communication
- Patient and supportive
- Strong work ethic
- Teamwork and Professionalism
Personal Reference
Jessie Elizabeth, Sibling, 0430 480 484
References
- Caleb Norman, Supervisor at The Yarra Hotel, 0439 096 045
- Sarah, Manager at Trek, 0456 057 909
Timeline
Bartender
The Yarra Hotel (Sister Bar To The Union Club)
08.2023 - 04.2024
Sales Assistant
Trek Bicycles
12.2022 - 08.2023
Bartender
Lucy Liu
03.2022 - 11.2022
Bartender
The Union Club Hotel
11.2021 - 03.2022
Bartender Supervisor
Evie's Disco Diner
10.2020 - 06.2021
Duty Manager
The Posty
06.2019 - 02.2020
Bartender and Supervisor
Richmond Club Hotel
05.2018 - 02.2020
Bachelor of Arts - Literature
Monash University
Similar Profiles
Ruth DeanRuth Dean
Banquet Operations Captain at Purdue Union Club HotelBanquet Operations Captain at Purdue Union Club Hotel
Michael Josh DeklevaMichael Josh Dekleva
Bouncer/Doorman at Sister BarBouncer/Doorman at Sister Bar
Deidre MickelsonDeidre Mickelson
General Manager at Yacht Club at Sister BayGeneral Manager at Yacht Club at Sister Bay