Sophie Wickes

• Followed all company policies and procedures to deliver quality work.
• Managed incoming calls approximately 20 per day.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time.
• Implemented support programs for staff, leading to higher employee retention rates and better overall performance.
• Helped meet changing demands by recommending improvements to business systems or procedures.

HCompany Overview: Creating an inspiring team environment with an open communication culture

• Creating an inspiring team environment with an open communication culture
• Setting clear team goals
• Delegating tasks and set deadlines for your internal team
• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Responsible for keeping track of and structuring various tasks, employees and documents
• Creating an inspiring team environment with an open communication culture
• Have been working in management predominantly and was able to exceed team and contract KPI's in all fields of job description and I have experience in profit margin increases
• Have the ability to ensure daily, urgent reports are generated and submitted on or before due dates
• Able to switch job requirements seamlessly and to a high standard
• Have the ability to keep team engagement up and ensure that their work is at its highest potential
• Have the ability to take on additional workload without current work decreasing in performance
• Highly motivated and willing to take on additional challenges

• Company Overview: Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
• Developing store strategies to raise customers' pool, expand store traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensuring high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed
• Developing store strategies to raise customers' pool, expand store traffic and optimize profitability