Sree Harsha Reddy Mudimela
Melbourne,Australia
Summary
Customer service professional with excellent communication, problem-solving, and technical skills, seeking a role that leverages my Master’s in Information Systems. Proficient in CRM tools, data analysis, and process optimization, with a passion for enhancing customer experiences through technology-driven solutions and efficient support systems.
Overview
2
2
years of professional experience
Work History
DATA ENTRY OFFICER
Victorian Electoral Commission
10.2024 - 11.2024
- Conducted meticulous data entry of voter information, ensuring high levels of accuracy to support the integrity of the electoral process
- Verified essential voter details (name, date of birth, address) against official records to confirm eligibility, ensuring all votes were assigned to the correct individual
- Collaborated with the electoral team to streamline the verification and data entry workflow, minimizing errors and maximizing processing efficiency
BUSINESS ANALYST
Never Fail - Coca-Cola Europacific Partners (CCEP)
05.2024 - 10.2024
- Act as liaison between Subject Matter Experts (SME), Clients, Stakeholders, Business users, Account manager, Testing team and the development team
- Interact with developers and stakeholders to determine the scope of project, testing and duration
- Conduct project status meetings and evaluate project progress
- Articulate functional requirements and other technical documents
- Cross browser testing to check the compatibility on different browsers
- Verify and validate the developed software against the given specifications
- Functionality Testing on Mobile application using Apple devices like IPhone and IPad and Android devices
- Perform Smoke test to check major functionalities before exhaustive testing
CUSTOMER SUPPORT REPRESENTATIVE
7 Eleven
04.2023 - 07.2024
- Customer Convenience: The integration of convenience stores with fuel stations enhances customer convenience, providing a one-stop-shop for fuel and everyday essentials
- Safety and Compliance: Achieving high standards of safety and regulatory compliance is crucial for 7-Eleven fuel stations to operate efficiently and maintain trust among customers
Education
MASTERS -
CQUniversity
01.2024
BACHELORS -
SV College of Engineering
Tirupati, Andhra Pradesh07.2022
Skills
- Communication Skills
- Problem-Solving Ability
- Patience & Empathy
- Product/Service Knowledge
- Time Management
- Technical Proficiency
Working Rights
• Full working rights
• Eligible to work without sponsorship or restrictions
Timeline
DATA ENTRY OFFICER
Victorian Electoral Commission
10.2024 - 11.2024
BUSINESS ANALYST
Never Fail - Coca-Cola Europacific Partners (CCEP)
05.2024 - 10.2024
CUSTOMER SUPPORT REPRESENTATIVE
7 Eleven
04.2023 - 07.2024
BACHELORS -
SV College of Engineering
MASTERS -
CQUniversity
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