Sreeja Godala
Sydney,NSW
Summary
Professional IT specialist with significant experience in systems analysis, troubleshooting, and technology solutions. Adept at fostering team collaboration and ensuring project success through adaptable approaches. Strong skills in network management, cybersecurity, and data analysis. Reliable and results-driven, ready to make impactful contributions to any organization where I can showcase my skills, and which provides a steady career growth that contributes to the success of organisation.
Overview
5
5
years of professional experience
Work History
Store Team Member
Coles Supermarket
06.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
SW/App/Cloud Tech Support Associate
Accenture
04.2022 - 02.2023
- Assisted in resolving technical issues concerning customer's accounts and company software structure
- Supported the team in diagnosing and common problems and troubleshooting those issues
Technical Support Associate
Kyndryl
01.2020 - 12.2021
- Manage and repair information technology systems, including diagnosing and repairing faults, installing and configuring software
- Assisting customers with end-users' technology and network issues
Education
Masters - Information Technology in Cyber Security
Macquarie University
Sydney, NSW07-2025
Bachelors - Information Technology
TKR College of Engineering and Technology
05.2019
Skills
- Troubleshooting
- Application Support
- Diagnosing
- Problem solving
- Communication
- Incident Management/Service now
- Reliability and punctuality
- Vulnerability assessment
- Network protocols
- Cybersecurity frameworks
Projects
Customer Relationship Management, A database for customer information, improvement in customer retention and loyalty ways to keep customers, information technology developments used to serve customers.
Timeline
Store Team Member
Coles Supermarket
06.2023 - Current
SW/App/Cloud Tech Support Associate
Accenture
04.2022 - 02.2023
Technical Support Associate
Kyndryl
01.2020 - 12.2021
Bachelors - Information Technology
TKR College of Engineering and Technology
Masters - Information Technology in Cyber Security
Macquarie University
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