Sreeja Shaji
Regents Park,QLD
Summary
Highly organised, dedicated, and self-motivated professional with over 15 years of diverse experience across Customer Service, Early Childhood Education, Teaching, and Banking. Brings strong communication skills, excellent problem-solving abilities, and a proven ability to work efficiently in fast-paced environments. Adaptable, dependable, and committed to delivering high-quality service while maintaining a positive attitude and strong work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Support Officer (APS4)
Services Australia
Brisbane, QLD
01.2024 - Current
- Providing Back office support to Centrelink Claims processing section
- Assisting clients with inquiries, claims, documentation, and service navigation.
- Ensuring accurate data entry, privacy compliance, and high-quality service delivery.
- Managing complex customer cases with professionalism and efficiency.
Assistant Educator
Goodstart Early Learning, Boronia Heights QLD
09.2016 - 01.2024
- Supporting educators and Team Leaders to meet the developmental, social, and emotional needs of children.
- Assisting in planning and implementing age-appropriate learning programs.
- Providing daily care routines, including feeding, changing, and comforting children.
- Monitoring children during indoor and outdoor play, ensuring a safe environment.
- Preparing and serving meals; assisting with kitchen duties such as cutting and storing fruits and vegetables.
- Completing child development observations and basic documentation.
- Maintaining clean, hygienic, and organised learning spaces.
- Building positive relationships with children, families, and staff.
Smart Class Coordinator
Educomp Solutions Ltd, Chennai, India
06.2010 - 05.2013
- Supported teachers with digital learning tools and subject-related resources.
- Assisted in curriculum implementation across various year levels.
- Collected and maintained daily school performance data.
- Prepared development and activity reports using basic computer applications.
Customer Support Executive
Muthoot Fincorp Ltd, Chennai, India
05.2007 - 05.2010
- Delivered high-quality customer service and financial support to clients.
- Handled account management, records, and daily financial transactions.
- Assisted customers with account openings and product information.
- Prepared daily and monthly turnover reports for management.
- Trained new staff members and supported team operations.
- Performed basic gold purity checks as part of loan processing.
Education
Master of Science -
Bachelor of Science - undefined
Bachelor of Education - undefined
Diploma - Microsoft Office
Skills
- Client service
- Operational support
- Teamwork and collaboration
- Support services
- Conflict management
Certification
- Certificate III in Children’s Services
- Basic Food Handling Course
- First Aid Certifications:
- HLTAID003 – Apply First Aid
- HLTAID001 – Perform CPR
- HLTAID004 – Provide Emergency First Aid in Education & Care Setting
- Blue Card – Positive Notice
- Card No: 1445723/3 | Expiry: 2022-09-30
DECLARATION
I hereby declare that the information provided is true and correct to the best of my knowledge. Sreeja Shaji
Timeline
Customer Support Officer (APS4)
Services Australia
01.2024 - Current
Assistant Educator
Goodstart Early Learning, Boronia Heights QLD
09.2016 - 01.2024
Smart Class Coordinator
Educomp Solutions Ltd, Chennai, India
06.2010 - 05.2013
Customer Support Executive
Muthoot Fincorp Ltd, Chennai, India
05.2007 - 05.2010